Bombardier Aerospace continues to enhance its aftermarket support worldwide by opening a new Regional Support Office (RSO) in Toluca, Mexico. The office will anchor regional support capabilities for Bombardier business aircraft customers throughout Mexico, and surrounding areas.
The new RSO is located alongside Bombardier’s new business aircraft sales team within the modern Assertec fixed based operation (FBO) at the Toluca airport. The office will be home to three field service representatives (FSR), one sales director, one RSO administrative assistant and one RSO Manager. This local presence provides customers with an additional level of support in conjunction with Bombardier’s extensive parts and maintenance network of wholly owned service centres and authorized service facilities (ASF), as well as its expert in-service engineering teams and 24/7 Customer Response Centres.
“Latin America is an important region for Bombardier with a large number of existing Bombardier business aircraft operators,” said Michel Ouellette, president, Bombardier Customer Services and Specialized and Amphibious Aircraft. “By opening our second RSO within Latin America, we will strengthen the support presence on the ground. It is a true example of our commitment to building lasting relationships with existing and potential customers, as well as establishing local roots in the markets where our aircraft operate.”
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