Bombardier strengthens Customer Services in Europe with its Farnborough Support Office

Bombardier Aerospace announced the opening of its newest Regional Support Office (RSO) at Farnborough, UK. The new office, the 10th Bombardier RSO to open outside North America in the past four years, will anchor regional support capabilities for the growing number of Bombardier business aircraft customers in Europe.

The Farnborough RSO is located with the Bombardier business aircraft international sales office within the TAG Farnborough Airport Terminal building and alongside Bombardier’s Authorized Service Facility (ASF), TAG Farnborough Engineering. The new office is staffed by an RSO Manager, who oversees three Field Service Representatives on site, as well as 12 Bombardier Field Service Representatives (FSR) currently located in Belgium, France, Germany and Latvia. The office will also help coordinate efforts of the company’s Mobile Response Team (MRT), which is based throughout Europe. The MRT’s EASA-licensed technical and maintenance experts work in concert with FSRs and the company’s PartsExpress airborne parts delivery service to deliver world-class round the clock Aircraft-on-Ground (AOG) support in the region.

“Our customer base counts on Bombardier support teams embedded in their region,” said Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft. “By centralizing our technical expertise and operations support in Farnborough, we will significantly bolster our response times for our European customer base and build lasting partnerships locally and globally to foster efficient operations of Bombardier aircraft.”
More than 560 Bombardier business jets are based in Europe. The Farnborough RSO will provide expertise and support to local customers, as well as customers flying into the region.

Bombardier’s Regional Support Office strategy responds to the growing international business aircraft market and customer requirements. The offices serve as locally based links to Bombardier’s network of highly skilled in-service engineering teams and 24/7 Customer Response Centres (CRC). The offices also work in close collaboration with Bombardier’s maintenance network of wholly owned service centres and ASFs, as well as our network of parts hubs and depots, to provide the highest level of convenience to customers.

Bombardier has been aggressively expanding its customer support network to bring services closer to its growing international customer base. Bombardier also operates RSO locations for business aircraft in Dubai, United Arab Emirates; Hong Kong, China; Sa?o Paulo, Brazil; and Singapore. Commercial aircraft RSO locations include Munich, Germany and Tokyo, Japan. The network is complemented by locations jointly supporting commercial and business aircraft operators in Shanghai, China; Sydney, Australia; and Mumbai, India.
Gold medal-calibre support at the London 2012 Summer Olympics

Bombardier business aircraft customers traveling through London during the upcoming 2012 Summer Olympics can expect bolstered on-site support round the clock from July 23 to August 17, 2012. Five FSRs will be posted in the London area, with Bombardier’s dedicated MRT in close proximity. Qualified technicians will also be on standby at the company’s nearby wholly owned Schiphol Service Centre in Amsterdam as well as at three of its Authorized Services Facilities in the London area – Tag Aviation Farnborough & Ocean Sky Jet Centers in Luton and Manchester. Spare parts inventories have been boosted in our Frankfurt warehouse, at TAG Aviation and at the facilities of our key suppliers, Rockwell Collins, Honeywell, Rolls-Royce, General Electric and Pratt & Whitney.