Cessna Aircraft Company continues to expand its customer support services in Europe with new facilities, enhanced parts distribution and more service options for Citation owners. “Cessna continues to invest in customer service and continues to lead the industry in every part of the world in developing new service delivery methods,” said Brad Thress, Cessna senior vice president, Customer Service. Cessna broke ground earlier this year on a new Cessna Citation Service Center in Valencia, Spain, to augment the Citation Service Center in Paris in supporting approximately 1,300 Citations in Europe. The new facility will include 64,000 square feet of hangar space and about 88,264 square feet of office, storage and shop space. The first group of 20 employees has been hired and the employees are already in FlightSafety maintenance training in Spain taking courses for each Citation model.
The employees will then be assigned to a year-long, hands-on program at Cessna service centers around the United States, assuring service at the new facility will come from experienced technicians from the start when it opens in the third quarter of 2012. Cessna also opened this year a new line maintenance facility in Prague, sharing hangar space at sister company Bell Helicopter’s service facility at Prague Ruzyn? International Airport (PRG/LKPR). Certified by the European Aviation Safety Agency in February, the center has already begun performing scheduled and unscheduled maintenance operations. The new Citation service center, sharing nearly 32,000 square feet of shop space, is staffed and managed by Cessna. Cessna is increasing the number of parts at its European parts distribution facility in Amsterdam, which it also shares with Bell. Thress said the company plans this year to increase part numbers available at the Amsterdam Airport Schiphol facility from 3,500 to more than 10,000. MORE ONLINE