Duncan Aviation has extended customer service hours and added three new Component CARs (Customer Account Reps) to accommodate repair service calls after hours.
Crystal Osmera, Component CAR team leader, says there is value in having a service call answered by a live person instead of a recording. “We have customers located all across the United States. And they all want their component service needs met without having to leave a message and then wait for a callback.” Three new Customer Account Reps have been added to the team during the extended hours, with a fourth anticipated by the end of 2020.
Osmera says call volume in the evening can be low at times, but this opens up the opportunity for CARs to complete transactions already in progress. “We operate as a team and work together to provide seamless support to our customers no matter where they are located or when they call.”
2019 was a year of growth for Duncan Aviation’s Component Repair Services. And six months into 2020 with an international pandemic hasn’t slowed it down any. Many aircraft operators and parts brokers are taking advantage of this downtime to address essential maintenance to ensure the aircraft accessory and avionics components are flight-ready when flying resumes.
All component repair service calls to 1 800.562.6377 will be answered by a Duncan Aviation CAR between the hours of 7 a.m. – 7 p.m. Central Standard Time.
Summer Loaner Program
Now through the end of August, all recertification fees will be waived on a select number of units when they are sent in for repair to the Duncan Aviation Component Repair shop.