Embraer is creating a new business unit to integrate service and support for its customers. Johann Bordais, currently the director of services and support for Embraer Commercial Aviation, will head up the new entity.
“The new business will bring together capabilities that are currently spread throughout different business areas to offer customers a broad portfolio of solutions,” said Paulo Cesar Silva, Embraer president and CEO. “We see an opportunity to expand and integrate services and support.”
In will launch for customers in the first half of the year with the aim of developing support solutions for products and services. Daily customer sales and support will remain the responsibility of each business unit; Commercial and Business Aviation as well as Defense & Security.
“We are in a long-cycle business that is naturally demanding on services, favoring long-term relationships with customers,” said Johann Bordais. “For the customer, this initiative combines a long experience in customer service, with the agility and competitiveness of a service center. For Embraer, it represents an opportunity to obtain greater operational efficiency and recurring revenues.”