Delta Air Lines’ maintenance division, Delta TechOps, has received certification from the International Standards Organization (ISO) for its Engine Maintenance and Landing Gear shops.
Delta TechOps is one of only a few airline maintenance, repair and overhaul (MRO) service providers to achieve this certification, which is an internationally tested framework designed to manage an organization’s processes and help generate a high quality product that satisfies customers’ expectations. The airline received ISO 9001 certification for its Component Maintenance shop in 2008.
“Our processes at Delta TechOps have been independently certified to be effective in delivering the highest quality and reliability products and services to our customers,” said Tony Charaf, president–Delta TechOps. “We are pleased to have our people and processes validated by this internationally recognized quality standard.”
Delta TechOps provides engine maintenance and propulsion engineering to a broad range of engines and auxiliary power units (APUs) for all common models of commercial aircraft. Delta TechOps’ Engine Maintenance division employs Lean/Six Sigma processes to provide flexible, comprehensive production planning of engines for Delta and other airlines and operators around the globe. Annually, the engine shop services more than 650 engines, with 300-plus customer engines in over 70 engine bays. Additionally, Delta TechOps houses five test cells and a state-of-the-art Nondestructive Testing (NDT) facility. The organization also dispatches highly skilled Engine-On-Wing teams to engines needing repair while in service.
ISO 9001 is implemented in more than a million organizations in 176 countries and has a proven track record of leading companies to enhanced operations and improved performance and quality.