Gulfstream Aerospace announced at NBAA it has bolstered its support of U.S.-based Gulfstream aircraft operators with the addition of three specially outfitted Field and Airborne Support Team (FAST) vehicles and two field service representatives (FSRs), Kevin Volland and Tony Tommasino.
The new rapid-response Gulfstream FAST vehicles were deployed to Houston and the New York and Los Angeles metropolitan areas. Each custom-designed vehicle, which typically has a team of two or three technicians, is particularly effective in supporting operators in aircraft-on- ground situations because of its quick response time and the tooling it transports.
The new FSRs will support operators based in or traveling through the Pacific Northwest, Arizona and Nevada.
Gulfstream Product Support also added people, facilities and capabilities to its worldwide network. These additions have come during the busiest time in the organization’s history.
“There is an unprecedented level of activity in our organization,” said Mark Burns, president, Gulfstream Product Support, in Las Vegas at NBAA. “We’re enhancing our Field and Airborne Support Teams; we’re working closely with the program teams to provide a smooth entry into service for the Gulfstream G650 and G280; and we’ve upgraded our airborne support aircraft. Plus, we’ve added resources for customers in the U.S., Europe, Asia and South America. All of this reinforces our commitment to provide even better service for our customers.”
That reinforced commitment in 2013 includes adding more than 150 employees across Product Support, the largest organization of its kind in business aviation with approximately 3,850 professionals.
Additionally, Gulfstream announced it has redesigned the website for its maintenance tracking system, Computerized Maintenance Program (CMP). The upgrade includes a name change. In early November, the program name will change from CMP.net to MyCMP.
Gulfstream recently enrolled its 2,000th customer in the program.
“This upgrade is largely the result of input we received from members of our CMP customer advisory team,” said Bill Colleran, director, Technical Information Services, Gulfstream. “They wanted a customizable, portlet-based home page and simplified access to commonly used reports and functions. MyCMP will make it easier for operators to access their aircraft’s maintenance data and scheduled maintenance requirements, resulting in less time required for maintenance planning.”