Honeywell Aerospace released two new mobile applications, Pilot Gateway and My-Maintainer, and updates to MyGDC and Direct Access to enhance efficiency for pilots, maintainers and operators.
Honeywell says whether it’s a pilot who needs the latest avionics manual, maintenance personnel who will benefit from instant parts information or an operator who needs flight planning services, they are placing even more emphasis on the customer experience and support throughout all phases of a flight.
“People are accustomed to having information at their fingertips through wireless personal electronic devices, and this is no different whether they are on the ground or in the air,” said Michael Edmonds, vice president of Marketing and Product Management, Honeywell Aerospace. “Honeywell develops and offers innovative services to ensure anyone involved in flying has easy access to the information they need, when they need it, to enhance efficiency and safety.”
The newly launched Pilot Gateway website and mobile app is designed by pilots for pilots to provide easy access to Honeywell training materials, manuals, videos and other resources. Pilots can select the make and model of an aircraft to access Honeywell-related information for the specific platform they operate. Users will also be able to quickly submit questions and feedback to the flight technical services team and aerospace technical support.
Honeywell engaged members of its Global Customer Committee to provide pilot input, testing and validation throughout the development process to ensure the optimal user experience. Pilots serving on the Global Customer Committee working group have shaped the interface, organization and content selection process to ensure the new app meets operators’ needs. The intuitive app can be used on iOS and Android devices and can be downloaded for free at the Apple iTunes and Google Play stores.
The new My-Maintainer mobile app will allow maintenance personnel to wirelessly access information at the gate and perform fault analysis from data stored on the aircraft through Honeywell’s Data LAN Management Unit Wireless (DLMU-w) system. The app provides personnel with mobility and increased usability for remote maintenance, and ensures that only approved and certified devices can use the app in conjunction with the DLMU-w. It will also log fault history and allow users to compare similar faults for ease of troubleshooting.
Honeywell says My-Maintainer improves maintenance cycles and cuts downtime to make work easier for the maintainer and reduce cost for operators. The first release of My-Maintainer will be available for iOS devices in the first quarter of 2015 and will support all existing Primus Epic-based platforms. Further releases are aimed at providing a complete and secure remote maintenance experience for operators replacing their current Remote Terminal wired laptops.