New Jamco Augmented Reality Technology Creates Efficient Maintenance Service

A partnership between Jamco America, an established commercial aircraft interior and services provider, Object Theory, an early pioneer in mixed reality, has created a new training tool for efficient maintenance service to support customer needs. The augmented reality (AR) technology developed through this partnership provides a much-needed advancement in product maintenance training for the aerospace industry.

Jamco America, a subsidiary of Jamco Corporation in Japan, was established in 1982 as a commercial aircraft interior products and services provider. Located in Everett, WA, Jamco is an experienced interior products supplier and turnkey aircraft interiors integrator.

As part of the Jamco Corporation, Jamco America, has developed premium class seating for commercial aircrafts, providing forward facing business class seating, such as the Journey seats in 2015 and the new Venture reverse herring-bone business class seat in 2019. Alongside the Venture business class seat, Jamco America says they are introducing the latest AR technology to aerospace interior training and maintenance.  Current product maintenance training – although effective – relies on video tutorials, face-to-face demonstrations, and written training guides with supporting component maintenance manuals. That’s why Jamco says it is investing in cutting-edge AR technology to develop more efficient maintenance services for its customers.

AR is the process of superimposing a three-dimensional computer-generated image onto a user’s view of the real world. This provides a composite view that can easily guide a user through key maintenance tasks. This technology can be displayed through a variety of hardware, from handheld tablets to the latest Microsoft HoloLens headset.

In 2018, Jamco America established a partnership with Object Theory, an early pioneer in mixed reality located in Portland, OR. Object Theory’s founders, Michael Hoffman and Raven Zachary, alumnus of Microsoft and Apple, have built what Fast Company Magazine named one of the “Most Innovative AR/VR Companies.” Jamco America is very excited about this collaboration, as it will provide a more seamless and repeatable product maintenance training service for their valued customers.

Jamco America’s vision is to ensure that the airlines’ operational efficiency is maximized. With the implementation of the HoloLens, trainee mechanics can work on their product hands-free, in real time, and without the need to refer to a separate manual. This system audibly communicates step-by-step instructions to the user as computer-generated images create a guiding overlay on the product. At the same time, the user has complete control over the pace of their work by selecting when they are ready to proceed to the next step.

In addition, Jamco says documents like the component maintenance manual will be easily accessible within the AR device. This combination of visual guidance and textual information provides a field ready, efficient, and comprehensive maintenance tool to solve problems as they arise, according to the company.