Servigistics, the world’s leading enterprise software solution provider for Service Lifecycle Management (SLM), announced today that Joe Berti, vice president, field service product strategy, Servigistics, will deliver a presentation on “Field SLM – Synchronizing People, Parts, and Knowledge to Drive Profits” on Wednesday, April 18 at Field Service 2012 in Las Vegas, NV.
SLM is defined as the profit-driven optimization of the system of processes employed by durable goods manufacturers and their service network partners to ensure products perform as promised after the sale. During the session on April 18th, Servigistics will discuss the interdependencies that exist within the system of processes typically found in a field-based service organization.
Attendees will learn that a field-based service organization’s focus should not only be on scheduling and dispatching technicians but on dispatch avoidance, service parts coordination, and point-of-service resolution efficiency.
Session attendees will also learn how field-based SLM helps:
· Synchronize parts and technician operations, triage all work types (e.g., installations, break-fix, preventive maintenance) across one resource pool and manage end-to-end performance by exception in order to maximize workforce efficiency, asset availability, and service profitability.
· Empower lower-cost touch points like remote service, self-service, and contact centers to avoid dispatches or triage for reliable first visit fixes.
· Extend the value of the parts chain by enabling technicians to diagnose the right part the first time, and to immediately locate the best available part for the current service.
The session will take place on April 18th at 3:05 p.m. during the Service Innovation and Technology Track at Field Service 2012. Servigistics is also exhibiting at Field Service 2012 and will be available on-site at Booth #16.