Textron Aviation recently announced it is continuing its investment in the region, specifically through increased parts accessibility and dedicated customer support team members to better serve its customers.
Parts fulfillment from the European Distribution Center has steadily increased since it opened in 2015 in Düsseldorf, Germany. It is Textron Aviation’s second largest parts distribution facility, carrying more than 14,000 unique parts aimed to ensure its customers have the parts they need within Europe and thereby bettering their operational availability.
The company has expanded the facility by 4,000 cubic feet to prioritize high-demand parts and to increase parts availability for both its company-owned service centers and retail customers.
“This investment ensures our customers are able to be successful and we continue to evaluate market opportunities in the region to support them,” said Kriya Shortt, senior vice president, Global Parts and Distribution. “We recently increased our team to offer additional dedicated regional support for parts and warranty claims to assist our customers.”
Textron Aviation has a team of more than 450 employees in Europe providing customers local access to Textron Aviation-owned parts distribution centers and service centers. With this expansion, Textron Aviation is able to increase the team by two percent dedicated to aftermarket support.