ATP CaseBank’s SpotLight Troubleshooting Solution Now Supports Airlines Operating the Boeing 737NG Aircraft

ATP CaseBank announced the launch of a pre-configured version of its SpotLight troubleshooting application to support Boeing 737NG aircraft. Originally designed for sale through an OEM, ATP CaseBank says their SpotLight solution has guided troubleshooting and promoted knowledge-sharing amongst mechanics on multiple aircrafts and engines, including the Airbus A220, Gulfstream corporate aircraft, and off-board troubleshooting for Lockheed Martin’s F35 Lightning II. This is the first fleet-specific configuration designed to be used by and sold directly to commercial airlines.

SpotLight is a guided troubleshooting application that helps technicians diagnose the problem more accurately and presents the right solution to ensure a first-time fix. It consists of a diagnostic reasoning engine that operates on a database of known failure modes for a given type of equipment. For OEM clients, these databases were curated specifically for their engine or airframe needs. The reasoning engine guides technicians through the process of diagnosing any problem, comparing the symptoms entered by the technician to the dedicated solution database, so that SpotLight presents the right option to fix or resolve the current issue.

For the SpotLight 737NG Service, the reasoning engine is the same, but the diagnostic database comes pre-configured with the known failure modes for the aircraft. This allows it to be deployed faster than a custom-built database, which was traditional for other SpotLight configurations in the past. Further, it allows any commercial airline operating a Boeing 737NG to gain access to this application, putting more control into the hands of the airline in terms of how they troubleshoot and manage the data related to their fleet of aircraft.

“It was a client of our ChronicX repetitive defect analysis solution who asked about SpotLight’s capabilities for a specific fleet of their aircraft” noted Dr. Mike Profit, chief product officer at ATP CaseBank. “With one of the largest fleets of Boeing 737NG aircraft in operation globally, they wanted the ability to streamline troubleshooting as well as share knowledge amongst their various teams of technicians. So, we got to work in building a SpotLight database with every possible solution for fixing a Boeing 737NG. The result was a curated and sophisticated off-the-shelf troubleshooting solution for this workhouse aircraft, with essentially zero implementation time for customers.”

The SpotLight solution uses a customized case-based reasoning engine to guide the troubleshooting process in a more effective and efficient manner. By incorporating time, cost, and the frequency of all potential root causes, the Spotlight application presents mechanics with the most logical troubleshooting path through an easy to use question and answer interface. SpotLight also includes expert tips on how to perform tests, and links to the airline’s AMM, wiring diagrams, and other maintenance documents to ensure a mechanic has everything needed to complete the troubleshooting quickly and accurately.

The company says their launch customer completed the onboarding phase and exceeded their return on investment targets. Now, they say, new and existing customers of ATP CaseBank operating a fleet of Boeing 737NG aircraft can add this application to their existing products.

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