Duncan Aviation’s MRO facility in Provo, Utah, has received Stage I accreditation from the International Standard for Business Aircraft Handling (IS-BAH). The Duncan Aviation facility in Provo is the second MRO in the United States to have earned this accreditation, and the first was the Duncan Aviation facility in Lincoln, Nebraska.
“Duncan Aviation in Provo is one of the very few large MROs to achieve IS-BAH accreditation. It’s challenging to achieve this level of quality for an Fixed Base Operator (FBO) that is only a few months old,” says Provo FBO manager Bob Cornett. “We have a tremendous group here who has faced hurdles every day since we opened in January. In spite of the many challenges, the team stepped up and agreed that it was tremendously important to take on the extra work necessary to secure this accreditation.”
IS-BAH, developed by the International Business Aviation Council (IBAC) and the National Air Transportation Association (NATA), is a set of global industry best practices for business aviation ground handlers that features a safety management system (SMS) as its core. This international accreditation certifies that the Duncan Aviation Safety Management System followed by the facility in Provo has been recognized and certified as meeting all international standards to promote and provide safe environments for customers and workers.
“The reason we as an organization want to have an SMS is that it coordiates all safety-related activities to help us better manage hazards and continually improve the safety of our products,” says manager of Audit Programs, Mike Brown. “We work in a highly visible industry where you can never completely eliminate hazards. An SMS lets us as a company develop plans and methods to learn from history, mitigate these risks and hazards, and make informed decisions.”
Having recently opened three new hangars to support business aircraft on the West Coast, the Duncan Aviation facility in Provo includes airframe and engine maintenance, exterior paint, interior refurbishment, avionics installations, component repair and parts services and also provides aircraft fueling, ground handling, and storage.