D.L.S. Electronic Systems, a Wheeling, Ill.-based global compliance organization specializing in EMI/EMC, Environmental, Wireless and Product Safety testing and consulting for Military, RTCA and other industries, received three Quality Service Awards from the Washington, DC based American Council of Independent Laboratories (ACIL):
Nationwide ACIL 2021 Customer Quality Service Award
Special Recognition Award for Timeliness
Special Recognition Award for Overall Customer Satisfaction
ACIL was developed in 1996 to address the industry’s quality issues and recognize those laboratories with exemplary quality performance. The program provides laboratory data users with a mechanism to evaluate testing laboratories. Participants commit to ensuring data integrity, meeting customers’ quality needs and setting performance standards for the testing laboratory industry. No other evaluation program ranks customer satisfaction with laboratory services and requires laboratory management to commit to a data integrity program. To become a participant, testing laboratories must distribute satisfaction surveys to customers, commit to an ethics program and submit a signed code of ethics.