IT Systems Become Integral to Engine Maintenance

IT Systems Become Integral to Engine Maintenance

Now more than ever, airlines and maintenance, repair and overhaul (MRO) organizations are seeking ways to improve their engine maintenance programs in a bid to reduce costs and improve turnaround time. One way these companies are doing this is by applying advanced information technology (IT) systems to engine monitoring, maintenance, and troubleshooting. “There is an increasing focus to move more towards data-driven decision making as opposed to a hardware-driven process, which has traditionally been the dominating paradigm,” said Markus Wagner, head of digital maintenance services at MTU Maintenance.

Markus Wagner - Head of Digital Maintenance Services,MTU Maintenance
Markus Wagner – Head of Digital Maintenance Services,
MTU Maintenance

Qualities of an Effective IT System

IT systems improve aircraft engine maintenance by analyzing the data being collected by engine sensors during flight. They then analyze this data to assess engine performance, alerting human technicians to any immediate issues and signs of potential problems.

To be truly useful, an engine maintenance IT system must possess certain qualities. One of these is the ability to analyze engine-related data with minimal human supervision, through a process that Prakash Babu Devara, head of marketing (aviation) for Ramco Systems (maker of the Ramco MRO Aviation Solution platform) refers to as “smart automation”.

Prakash Babu Devara Head of Marketing, Ramco Systems
Prakash Babu Devara
Head of Marketing, Ramco Systems

“Engine maintenance processes generate a wealth of data pertaining to the defects, parts consumed, labor hours, and elapsed time to carry out repair and overhaul procedures,” explained Devara. “Accumulated over time, this data can become a goldmine of information to gain insights. Our solution derives insights into all key processes by analyzing this data, and provides Key Performance Indicators (KPIs) related to Turnaround Time (TAT), quality, cost, resource utilization, and warranties dynamically without any need for manual consolidation and preparation.”

Worth noting: All of these capabilities must be made available to mobile devices on the shop floor. Doing so allows aviation mechanics to book appointments, report their findings, request parts and tools, and access technical documents everywhere — along with collaborating with other technicians through chat, videocall, and screen share from the same device.

Matthias BeckHead of Digital Products Engine Service, Lufthansa Technik
Matthias Beck
Head of Digital Products Engine Service, Lufthansa Technik

Lufthansa Technik is a strong believer in using IT systems to enhance its engine maintenance operations. But just extending these systems throughout the entire operation isn’t enough. To ensure that they deliver their promised benefits, “seamless and consistent user experiences across IT solutions are key,” said Matthias Beck, head of digital products/data & analytics engine service for Lufthansa Technik. In other words, these systems must be designed to be intuitive and easy to use, as well as far-reaching and being deployed enterprise-wide.

Lufthansa Technik is working to digitize the entire process of its MRO Management platform. The company says it simplifies and streamlines vast amounts of information and communication flowing back and forth between them, as the MRO, and the aircraft operator. Lufthansa Technik image.
Lufthansa Technik is working to digitize the entire process of its MRO Management platform. The company says it simplifies and streamlines vast amounts of information and communication flowing back and forth between them, as the MRO, and the aircraft operator. Lufthansa Technik image.

The payoff from these efforts are better results for all. “By digitalizing the entire process in our MRO Management platform, we simplify and streamline the vast amount of information and communication flowing back and forth between us as the MRO and the aircraft operator,” Beck said. “The accessibility independent of location and time, as well as the visualization of all details in a dashboard in a structured and standardized form, enables our customers to have a real-time overview of the status and shows where immediate action is required if necessary.”

Beck’s last point is endorsed by Devara, who emphasized that everyone in the engine maintenance supply chain needs access to this information to achieve maximum benefits. “The seamless flow of data between the ecosystem partners such as suppliers, contractors, shipping partners, banks is essential for augmenting operational efficiency,” he said.

Henrik OllusVP, QOCO
Henrik Ollus
VP, QOCO

Another necessary feature of an effective engine maintenance IT system is reliable, wide-ranging access to digital documentation. This requires the engine maintenance organization using the system to be paperless, “and also not to be reliant on PDFs and other non-machine-readable formats,” said Henrik Ollus, vice president of aviation data exchange business at QOCO Systems (maker of the cloud-based engine maintenance IT system Aviadex.io). “Only once the data is reliably available in a machine-readable format is real automation possible.”

Ollus added that rigorous data accuracy is a must for these IT systems, given how much is riding on aircraft engine maintenance. “Ninety-five percent data accuracy is not enough in the highly regulated aviation industry,” he said. “Proper data quality controls are needed. This again highlights the importance of machine-readable data formats, as automated data quality checks and cross-system reconciliation can then be applied.”

Alf Cherry CIO, Commercial Engine Services, GE Aerospace
Alf Cherry CIO, Commercial Engine Services, GE Aerospace

End-to-end coverage of all work functions is a further necessity for engine maintenance IT systems, since gaps can lead to errors. This is why “the IT systems in the GE MRO network cover all aspects of engine overhaul activities,” said Alf Cherry, CIO, Commercial Engine Services at GE Aerospace. As well, “consistency across the GE Aerospace MRO network drives quality data capture,” he noted. “This ensures efficient coordination, quick information exchange, and accurate customer updates, resulting in faster service delivery.”

Unfortunately, this level of connectivity can run counter to the traditional ways that many engine maintenance shops are structured. “In these organizations, the data points between Engineering, Supply Chain, Hangar/Shop Floor, and Finance sit in silos, for reasons that were chosen with a department’s interest in mind as opposed to a cross-organizational need,” said Sriram P. Haran, founder and CEO of KeepFlying Pte Ltd., which uses artificial intelligence (AI) to analyze risks in the aviation industry.

The same shortfalls apply to some vendor-provided software as well. “For instance, OEM-driven tools from GE, Pratt & Whitney, and Rolls Royce provide coverage as part of managing shop visits, exchanging trend and sensor data broadly within the spectrum of predictive maintenance,” Haran said. “However, this doesn’t encompass fundamental airworthiness data points inherent to each engine.”

The Power of AI

AI is at the heart of today’s engine maintenance IT systems. With its ability to process massive amounts of sensor data and apply them to digital versions of physical engines — a process known by the name of “digital twins” — AI makes it possible to track, record, and model every change occurring in an actual engine from the day it was designed to its service history. In this way, AI provides engine maintenance shops with an unparalleled ability to manage and diagnose every single one of their clients’ engines in detail. It also provides sufficient processing power to detect signs of problems as they occur, and even before!

Dinakar DeshmukhVP of Data and Analytics, GE Aerospace
Dinakar Deshmukh
VP of Data and Analytics, GE Aerospace

“These days, digital twins and artificial intelligence are playing a significant role in fleet management and MRO efficiency,” said Dinakar Deshmukh, vice president of data and analytics, GE Aerospace. “For instance, GE Aerospace has been using contemporary digital technologies to build the digital twins of every flying GE commercial engine, which are used to monitor and take appropriate action enabling optimized operations for both customers and the business. GE employs a unique approach of fusing deep domain understanding coupled with machine learning (aka ML, a subset within artificial intelligence) to build these differentiated twin models. This resulted in significant improvement in fleet management — namely a reduction in false positives, increased lead time and asset utilization.”

Deshmukh’s positive assessment of AI and the digital twins it enables is shared by every company who spoke to Aviation Maintenance for this story. The enthusiasm of their assessments is worth quoting, in order to drive home how strongly they support this IT system approach.

A case in point: at Lufthansa Technik, the employment of AI and digital twins “opens new possibilities for engine maintenance,” Beck said. “Through condition monitoring and the continuous assessment of engine parameters, such as temperature, pressure, vibration, and fluid levels, any abnormalities or early signs of malfunction can be identified. Advanced sensors and monitoring systems can collect real-time data and provide valuable insights into the engine’s overall health. By tracking these parameters, potential issues can be detected early, allowing for timely interventions and reducing the likelihood of failures.”

In plain language, “by leveraging machine learning and advanced analytics, AI can identify patterns and correlations that human operators might miss,” said Devara. “This enables proactive maintenance strategies, reducing downtime and increasing operational efficiency.”

AI can also reduce the occurrences of AOG (Aircraft on Ground), while also cutting scheduled maintenance costs and making preventive maintenance possible.

For example, “Lufthansa Technik has developed proprietary, physical-based (thermodynamics) models to apply AI and ML algorithms to predict aging, crack propagations, fouling and wear of compressor and turbine parts, amongst others,” Beck said. These predictions allow this MRO to take a more preventative approach to engine maintenance, including deleting scheduled service when the facts show it to be unnecessary.

“Rather than following a fixed maintenance schedule, operators and MROs can schedule maintenance activities when the engine’s condition indicates a need for intervention,” said Beck. “This proactive approach minimizes unexpected breakdowns, extends the engine’s lifespan, and optimizes operational efficiency and time-on-wing compared to traditional approaches.”

Sriram HaranFounder and CEO,
KeepFlying
Sriram Haran
Founder and CEO,
KeepFlying

Then there’s the financial implications of AI, which are considerable in themselves. “Digital twins have been very useful to the aviation business,” said KeepFlying’s Haran. But their usefulness goes beyond keeping engines in service: “While we are still exploring extended uses of this technology, the moment has come to understand how commercial implications of decisions against your engines, for instance, can be represented as a digital twin,” he explained. “Thus, the FinTwin was born — a financial twin that allows you to visualize the commercial impact of a decision against an asset using its underlying airworthiness and maintenance data with AI-driven data models.”

In the same vein, “standardizing data exchanges between the ecosystem of lessors, OEMs, airlines, MROs, CAMO facilities and supply chain vendors — especially with the crisis around supply chain TAT today — is critical to ensure that the airline industry can make profit margins greater than the industry’s 1.8% predicted by IATA by the end of this year,” Haran added.

AI and digital twins are opening new possibilities for engine maintenance according to Lufthansa Technik. Condition monitoring and continuous assessment of temperature, pressure, vibration and fluid levels, allows for abnormalities and signs of malfunction to be identified early. Lufthansa Technik image.
AI and digital twins are opening new possibilities for engine maintenance according to Lufthansa Technik. Condition monitoring and continuous assessment of temperature, pressure, vibration and fluid levels, allows for abnormalities and signs of malfunction to be identified early. Lufthansa Technik image.

The Limits of IT Systems

So far this article has waxed poetic about the many benefits of engine maintenance IT systems, especially those enabled by AI/ML. But it is worth noting that, as good as they are, these IT systems have their limits. These limits need to be kept in mind when relying on these systems, because even the best of AI-enabled IT systems are not meant to run without human supervision.

One of the most basic limits is the quality of information being fed into an IT system. If this information is of poor quality, the same will be true for the data that the system outputs, even if it is assisted by AI.

Take digital twins, for instance. “The key for their usefulness is based on the granularity, quality, and timeliness of the data that built up that digital twin,” Ollus said. In other words, the quality (or lack thereof) of any digital twin is governed by the “garbage in/garbage out effect,” he observed. (Also known as GIGO, this is a longtime computer programming term, meant to caution programmers and clients of expecting too much from too little.) “AI-powered tools are at their best when based on large amounts of data.”

A lack of machine-readable data on specific engines — particularly older models — can also hamper an AI-enabled IT system’s ability to do its job properly. “Non-availability of key technical data for specific engines and its life-limited parts (LLP) is one of the challenges that Ramco is seeing in the market,” said Devara. “The fact that this technical data still resides in silos and paper formats is undermining the value of digital technology to engine maintenance. Accessing this data and utilizing it effectively remains a key area of focus in the industry.”

Finally, “the biggest challenge probably lies in the harmonization of newly-developed digital tools like AI-assisted MRO planning with legacy systems that have been around in the industry for decades,” Wagner said. “It is very much an ongoing discussion.”

All of these limits are not standing in the way of IT systems adoption by engine maintenance organizations. In fact, “nothing is changing the MRO industry and is driving the development of new solutions more than digitalization,” Beck said. “It is the only game changer of this decade. With 50 times more data generated by new aircraft types and approximately 50% of airline operating costs consisting directly or indirectly of MRO services, further cost reductions can only be accomplished through MRO and operational optimization driven by digitalization.”

What’s Coming Next?

As powered as today’s AI-enabled engine management IT systems, they will be able to do even more in the future as processing power increases and processing algorithms improve.

So what’s coming next? “I predict an extension in data exchange, as opposed to point-to-point integrations and manual data sharing,” said Ollus. “Data sharing platforms will ensure access to data from many/most airlines through the same platform, rather than just relying on one airline’s content.”

“Profitability margin improvement requires airlines to take a closer look at their data management/data exchange ecosystem,” Haran agreed. As well, “the time is ripe to latch on to the wave to explore avenues that can make it easier to transition towards a paperless ecosystem — not only within the hangar or shop floor but across departments to stick to net zero carbon goals.”

GE Aerospace is looking forward to AI-assisted automatic inspections where possible, with these IT systems “automatically feeding this inspection information to drive continuous improvement of predictive digital twins,” said Deshmukh. “Some of the low hanging improvements we can think of are processing customer workscoping data from PDF-based documents, leveraging the historical data and machine learning for estimating the scrap rates and workscopes,” Devara added. “We can also optimize the usage of specific serial numbers of parts for meeting the customer demands and reducing the cost.”

All told, the “digitization of TechOps will further gain importance in airlines’ value chain steering and optimization,” said Beck. In this digitalized world, “data access and ownership will be key for airlines to maintain independence.”

“We are always looking for ways to improve the IT-based services of the entire MRO process for two reasons,” Wagner said. “One is to increase the efficiency of our MRO processes and two is for business enablement purposes. If we can continue to develop newer and better ways of conducting maintenance work, we can offer the market exactly what it demands.”

Summing up, the integration of information technology into engine maintenance programs is significantly enhancing the accuracy and speed at which these services are being provided by airlines and MROs. Advanced analytics capabilities enable real-time monitoring and proactive detection of potential issues, while predictive modeling algorithms optimize maintenance schedules. Additionally, the seamless communication facilitated by IT systems ensures that all stakeholders have access to timely and relevant information. As this technology continues to advance, we can expect further improvements in AI-enabled engine maintenance IT systems and their processes, ultimately leading to safer and more efficient air travel.

Avionics Testing Systems

Avionics Testing Systems

Testing for unexpected avionics problems helps planes safely operate as scheduled.

Avionics systems play a critical role in aircraft safety and performance. Avionic systems manufacturers and designers must be confident in the reliability, endurance and safety of aircraft and engine components’ subsystems and full systems. Avionics test equipment used during the manufacturing and maintenance of aircraft avionics systems helps planes operate as scheduled and at peak efficiency. Also, this equipment assists engineers and aircraft companies ensure full compliance with heavily controlled federal regulations, specifications and standards. Aircraft structures must go through many levels of testing before receiving airworthiness certification by the Federal Aviation Administration (FAA) or Department of Defense (DoD).

Essential Equipment

Some consider avionics repair and testing equipment to be the most essential equipment used in the production, troubleshooting, repair and maintenance of aircraft and their avionics systems and instruments. Primarily used for calibration, inspection, evaluation and testing of various aircraft devices, avionic testing systems aim to inspect and resolve electrical and mechanical issues, conduct performance checks, and repair the brakes and other components of the aircraft.

The quantity and diversity of equipment and systems requiring testing in avionic systems equates to an equally complex range of test equipment. Avionics test equipment can be divided into two categories: general test equipment and specific test equipment. General test equipment can be used to perform tests on avionics systems in general, such as diagnostics, fault detection, and performance measurements. Specific test equipment is more specific and is used to test specific components or systems of a particular type of aircraft.

Actual test system equipment covers items from signal generators and digital voltmeters to autopilot servo test stands for clutch torque evaluation. Vacuum and pressure instrument chambers, manual turn and tilt tables, single axis rate tables and tachometer testers are some other common aviation test equipment. Bench-type equipment is primarily used for repair and alignment of avionics equipment and normally is larger in size than the smaller portable equipment used to service the aircraft on the ramp for troubleshooting.

Standard tensile, compression, shear and fatigue coupon tests, using the material properties quantified in these tests, help determine component material composition, dimensions, and joining methods. Designs must then be verified by testing individual components, systems, and entire airframe structures. Component and airframe tests allow for interactions between parts of an aircraft, providing the most realistic test scenario possible without actually flying the aircraft. Like coupon tests, full-scale airframe tests are conducted in static and fatigue loadings and can be conducted on undamaged or damaged airframes.

SET uses standardized modules from their construction kit that includes measuring technology, signal conditioning, power control units, software and hardware, to quickly and efficiently implement customer requirements for functional testers and production testing. SET Image.
SET uses standardized modules from their construction kit that includes measuring technology, signal conditioning, power control units, software and hardware, to quickly and efficiently implement customer requirements for functional testers and production testing. SET Image.

Common Types

While there are hundreds of different aviation test equipment apparatus, here are two of the most common.

Over the past two decades performance flight testing of full-scale aircraft has transferred some of the testing workload to simulation-based systems. In addition to simulating flight conditions with their 3-D capabilities, simulators can create a realistic environment for aircraft system testing. They can find errors in aircraft functions, systems, and components in real time.

A computer simulation-based environment is not only less expensive than flight testing full-scale aircraft in a real-world environment but all the aircraft’s systems can be modelled in the simulation. In addition to mathematical modelling, other technologies behind simulation testing include real-time computation, motion actuation, visual image-generation systems and projection systems. All the aircraft’s systems, such as avionics and sensors, can be directly built into the simulation just as they would be on the actual aircraft. Simulation tests allow the use of extra measurement equipment that might be too large or otherwise impractical to include on board a real aircraft. Throughout different phases of the design process, different engineering simulators with various levels of complexity are typically used.

Benchtop test systems also provide a realistic environment for testing aircraft systems. Compared to simulators they are more compact, more portable, lighter in weight, less power-hungry, and require fewer maintenance personnel. They are also less expensive than simulators and can be used to test a wider range of aircraft systems. Many benchtop test systems are configurable and scalable. They can solve typical functional test coverage challenges throughout an aerospace product’s life cycle — and many are upgradable as test requirements evolve.

A testament to the versatility of benchtop aviation test equipment, Severn Beach, Solihull, United Kingdom-based GKN Aerospace has patents approved covering a new benchtop ice adhesion test device which incorporates apparatus to simulate icing conditions and then determine ice adhesion in situ. This will enable swifter, less costly assessment of promising ice phobic coatings and other ice protection technologies. Efficient ice protection systems lower power consumption, improving aircraft efficiency and lowering emissions.

Nondestructive Testing

Two of the most important methods for aircraft testing include the nondestructive procedures eddy current testing (ECT) and ultrasonic testing (UT). Compared to other NDT methods, ECT and UT can detect more flaws in less time and without the hassle of extensive setup times. With ECT, NDT analysts can cover surface defects and near-surface defects with greater efficiency and speed. UT also probes the same anomalies on a volumetric level and with the same expediency.

There are tools and equipment available that enhance ECT and UT functionality. This includes instrumentation with specialized capabilities that foster flexible scans and additional customization schemes. These are instruments capable of phased array ultrasonic testing (PAUT) and eddy current array (ECA), the most effective NDT methods of all the currently available options for commercial aircraft inspections.

Conventional ultrasound is more advanced than most NDT techniques and phased array ultrasound is better still. Traditional UT has inflexible scanning positions and limited customization options, preventing analysts from finding flaws in awkward angles. With PAUT however, inspectors can customize the beam shapes, adjusting the focus depths and achieve several angles. PAUT addresses the inconsistent thickness patterns of aircraft components. It’s also malleable enough to conform to the shape and texture of any component being tested.

At right is the ARA-552 Radio Altimeter Analog Adapter, designed to facilitate flight line testing of aircraft autoland systems, ground proximity warning systems and installed altimeter systems. Together with the ARA-552 Hand Held Controller, this set provides capabilities for testing a wide range of analogue altimeters in a variety of aircraft. Atlantis Avionics image.
At right is the ARA-552 Radio Altimeter Analog Adapter, designed to facilitate flight line testing of aircraft autoland systems, ground proximity warning systems and installed altimeter systems. Together with the ARA-552 Hand Held Controller, this set provides capabilities for testing a wide range of analogue altimeters in a variety of aircraft. Atlantis Avionics image.

Eddy current array enhances conventional eddy current testing through the multi-coil features in a single probe. The additional coils allow NDT inspectors to scan a wider radius while detecting more defects in less time. ECA has a very good best signal-to-noise rate (SNR), which boosts the probability of detection (POD). ECA probes can also spot hard-to-find anomalies in the form of pitting, surface cracks and corrosion.

Shown at left, is the TestStation LX2, Teradyne’s largest pin count in-circuit test system. The company says it is configurable up to 15,360 pins utilizing UltraPin II 128HD pin cards for testing large, complex and heavily-integrated printed circuit board assemblies. Teradyne image.
Shown at left, is the TestStation LX2, Teradyne’s largest pin count in-circuit test system. The company says it is configurable up to 15,360 pins utilizing UltraPin II 128HD pin cards for testing large, complex and heavily-integrated printed circuit board assemblies. Teradyne image.

Other Testing

Other aerospace tests include:

Dynamic testing. Vibration, shock and acoustic noise dynamic testing equipment are in this group. Most vibration tables and shakers are capable of delivering up to 70,000 force/pounds, acceleration forces up to 750g and pyro-shock capabilities.

Stress analysis and failure assessment. Materials fracture mechanics, fatigue, finite element analysis, inspection and welding tests are in this group to provide failure analyses.

Cloud testing. This is a centralized testing system where testing data can be uploaded for all interested parties to view and interpret in real-time. Engineers can obtain information from testing data from other similar aircraft. They can then use this data to correlate with their own inspection.

Environmental simulation. Environmental simulation chambers can test everything from individual devices to complete systems. Combined environment testing including temperature, humidity, altitude and vibration, explosive atmospheres, sand and salt fog and more are in this group.

Fuel testing. Overall efficiency and performance of all-important fuel tank and fuel system components can be tested in this group. Fuel icing and contamination of fuel testing, helium leak tests, flow analysis, functional/qualification testing are available.

Testing Standards

Many standard test methods have been created for testing certain aviation materials. These test methods are published and updated by standards organizations such as ASTM, ISO, CEN, NASM, and DIN. Some of the more common include:

• ISO 6892-1 & 2 Metal Tensile Testing
• ISO 527 – Tensile Test of Plastics Composites
• ASTM C1273 Tensile Ceramic Test Equipment
• ASTM C1424 Compression Ceramics Test Machine
• ASTM D638 Tensile Testing for Plastics
• ASTM D695 Compression Testing for Rigid Plastics
• ASTM D4762 Polymer Matrix Fiber Reinforced Composites Test Equipment
• ASTM E9 Compression Testing of Metallic Materials at Room Temperature
• ASTM E8 Tension Testing of Metallic Materials

Avionic testing equipment can involve testing and simulation using standards such as MIL-STD-1553 and ARINC-429 and embedded systems such as multi-protocol modules and interfaces.

RTCA DO-160

RTCA DO-160 (Environmental Conditions and Test Procedures for Airborne Equipment) covers standard procedures and environmental test criteria for testing airborne electronic equipment and mechanical systems with numerous regulatory requirements. It ensures airborne equipment meet the airworthiness requirements for fixed-wing and rotary-wing aircraft. The most current revision, RTCA DO-160G, specifies tests that are typically performed to meet the requirements of the Federal Aviation Administration (FAA) and other regulatory bodies for equipment installed on aircraft. It has become a common testing standard recognized throughout the aerospace industry.

RTCA DO-160 is used by all major aircraft manufacturers to ensure that electronic systems and components are safe and reliable in any environmental condition. It is applicable for any aircraft, from business jets and helicopters to full-scale airliners. It includes 23 sections of test methods covering all aspects of the aircraft environment from temperature, altitude, shock, and vibration to RF emissions, lightning effects, and flammability.

Mid-Atlantic Opportunity Park to Serve as Pennsylvania’s Newest Regional Hub for Aviation Industry

Mid-Atlantic Opportunity Park to Serve as Pennsylvania’s Newest Regional Hub for Aviation Industry

It’s no secret that the aviation industry is experiencing significant shifts and growing pains. Demand for pilots, mechanics and maintenance technicians are at all-time highs while the industry continues to face workforce shortages and personnel retirements. Despite these challenges, the industry isn’t slowing down anytime soon, which is why those who are working to build aerospace clusters, address workforce challenges, foster collaborations and incentivize new projects are so crucial to the health of the industry and the advancement of their local communities. It is with such demand in mind that we are thrilled to move forward with the development of the Mid-Atlantic Opportunity Park — a groundbreaking expansion spanning nearly 130 acres across the John Murtha Johnstown-Cambria County Airport (JST).

Dr Larry J Nulton

A collaboration of partners with the shared goal of building up western Pennsylvania’s aviation industry and assets is leading to transformative change and innovation in warp-speed time. Centered around a planned aviation maintenance and service hub, the Mid-Atlantic Opportunity Park is an example of leaders coming together to meet industry needs head-on. By advancing aviation training programs, offering unmatched incentives and creating an ecosystem for success, we are establishing an ideal scenario for aerospace companies seeking growth while fostering progress for both the region and industry.

At the core of the Opportunity Park will be a state-of-the-art, 100,000-square-foot Maintenance, Repair and Overhaul (MRO) facility with direct access to a 7,000-foot runway. This facility will significantly enhance the airport’s capabilities, serving as a regional hub for routine repairs, servicing and inspections of aircraft, including narrow body airline, military and corporate aircraft. We are actively pursuing an MRO operator to anchor this facility which will be supported by avionics parts suppliers, as well as distribution and training facilities.

Shown here is the ceremonial groundbreaking for the Mid-Atlantic Opportunity Park  expansion project,  spanning nearly 130 acres across the John Murtha Johnstown-Cambria County Airport (JST). Mid-Atlantic Opportunity Park image.
Shown here is the ceremonial groundbreaking for the Mid-Atlantic Opportunity Park expansion project, spanning nearly 130 acres across the John Murtha Johnstown-Cambria County Airport (JST). Mid-Atlantic Opportunity Park image.

When the Opportunity Park opens in 2024, this venture will not only create hundreds of high-wage jobs, but also stimulate the growth of the aviation/aerospace industry in western Pennsylvania to effectively meet escalating demand. To ensure success, we are working on aviation curriculum that will be infused into regional high schools; have secured a Keystone Opportunity Zone (KOZ) designation committed to offering competitive business incentives; are developing a commercially viable, first-of-its-kind UAS ecosystem, and much more. All of these pieces meshed together mean one thing: this region is the place to be for MROs and new aviation businesses that want to expand, meet their needs and have the long-term systems and support in place to do just that.

Strengthening the Workforce Pipeline

One of Pennsylvania’s greatest strengths lies in its highly skilled and diverse workforce. From top-ranked state colleges and universities to aviation and technical schools, the Laurel Highlands region of western Pennsylvania is surrounded by top-notch talent — with new industry-focused programs and partnerships being established all the time.

Our aviation ecosystem is only as strong as the workforce that supports it, which is why I’m excited about the new initiatives in our region that are gaining momentum and drawing attention from the industry.

In 2022, Saint Francis University (SFU) expanded its existing relationship with Nulton Aviation Flight Academy to provide students access to SkyWest Airline’s Elite Pilot Pathway and Aviation Maintenance Training Pathway programs. SFU received a $1 million grant from the Appalachian Regional Commission to establish an Aviation Maintenance Technician School, and SkyWest even donated a decommissioned CRJ200 aircraft to SFU last year, offering aspiring aviation mechanics real-world, hands-on experience.

We’re also excited to be taking our aviation training and workforce development into high school classrooms. Work is well underway to integrate aviation curriculum into regional public high schools starting as early as this fall.

Furthermore, it’s well known that some of the nation’s leading aviation education and training establishments are located here, including the Aviation Institute of Maintenance, Pittsburgh Institute of Aeronautics, and Pennsylvania College of Technology. In addition to these world-class institutions, the area boasts over 212,140 students enrolled in higher education, with Indiana University of Pennsylvania, Saint Francis University, the University of Pittsburgh and Penn State University serving as educational pillars.

Our workforce pipeline is strong and growing. Our partners are dedicated to nurturing the workforce that’s needed now and well into the future, and we are ensuring that western Pennsylvania is one of the most attractive destinations in the country for the aviation industry for generations to come.

Fostering the Ecosystem With Support From Forward-Looking Leaders

As an entrepreneur, I’ve had the privilege of working in other states and have partnered with many business leaders who have worked in other parts of the country, as well, and I can tell you with certainty that the business, academia and government leaders here in the Keystone State are unlike any other. Their can-do attitude, collaborative spirit and positive pro-business mindset are unprecedented and directly contribute to economic development success.

One such partnership is Aerium, a new nonprofit launched in 2022 by numerous partners, dedicated to creating education and career opportunities in the aviation industry. Like the Opportunity Park, Aerium has garnered substantial state and local support, receiving over $13 million in funding over just a few years. As the chair of Aerium, I can confidently say that we envision it playing a critical role in the development and expansion of our region’s aviation industry and workforce, including that of the Mid-Atlantic Opportunity Park, for decades to come.

In addition to the partnerships between Aerium, SFU, Nulton Aviation, SkyWest and others, our initiatives have garnered immense support from the Pennsylvania Department of Transportation, the airport authority, federal, state and local leaders, and many more. This collective effort has enabled the Opportunity Park to secure a Keystone Opportunity Zone designation — one of the nation’s boldest and most generous economic development programs — that offers tax abatements, exemptions, reductions and credits to businesses that choose to establish themselves within the zone. Moreover, most business purchases within the zone will be exempt from state and local sales tax for property used in operations.

We also look forward to the strong potential of the region to be a leader in the UAS sector. With the Pennsylvania Drone Association as a key partner, we are working to incorporate a commercially viable UAS ecosystem within the Opportunity Park — with the vision to offer rapid-response drone medical deliveries, beyond visual line of sight operations (BVLOS), provide collaborative opportunities with our defense sector partners and support local UAS business operations — making this region a first-of-its-kind in the space.

None of these achievements would be possible without the engagement of our key partners. Federal, state and local leaders have joined forces to make our region one of the most attractive destinations in the country for the aviation industry. Pennsylvania State Senator Wayne Langerholc (chair of Transportation), U.S. Congressman John Joyce, U.S. Congressman Glenn “GT” Thompson, Pennsylvania State Representatives Jim Rigby and Frank Burns, members from the Cambria County Board of Commissioners, and others have all actively worked to bring the Opportunity Park to life by supporting our many industry initiatives.

I think Senator Langerholc summed up the state’s support best when he said that this park has the opportunity to be a “real game changer” and that “we have advocated across many levels — local, state and federal — to get the necessary dollars here and help fund this great project.”

As a passionate advocate for the aviation community in western Pennsylvania, I’m thrilled to witness the remarkable progress made by these strong public-private partnerships to expand and advance the aviation ecosystem in the region and directly meet industry needs. From breaking ground on the Mid-Atlantic Opportunity Park to strengthening our workforce pipeline and paving the way for industry growth, numerous partners are working hand-in-hand to transform and evolve the industry.

The facilities are in close proximity to John Murtha Johnstown-Cambria County Airport and will benefit from the support and services of Cambrian Hills Development Group-affiliated fixed base operator Nulton Aviation Services. The airport itself is equipped with a direct-access, concrete-reinforced, 7,000-foot-long, 150-foot-wide runway. Mid-Atlantic Opportunity Park image.
The facilities are in close proximity to John Murtha Johnstown-Cambria County Airport and will benefit from the support and services of Cambrian Hills Development Group-affiliated fixed base operator Nulton Aviation Services. The airport itself is equipped with a direct-access, concrete-reinforced, 7,000-foot-long, 150-foot-wide runway. Mid-Atlantic Opportunity Park image.

Strategic Location

Anticipated to open in 2024, the Mid-Atlantic Opportunity Park offers build-to-suit leases in an ideal location for companies seeking access to a highly mobile population and a region with a growing industrial base. Situated in the heart of the northeastern United States, it provides direct access to prominent metropolitan clusters such as New York, Pittsburgh, Harrisburg, Philadelphia, Boston and Washington, D.C. This advantageous proximity allows companies to tap into large customer bases, establish robust supply chains, and facilitate seamless transportation of goods and personnel.

Pennsylvania’s rich aviation heritage, demonstrated by its commitment to aerospace innovation and industry, further enhances its appeal. The region is home to renowned institutions like NASA’s Wallops Flight Facility, while industry giants such as Lockheed Martin and Martin-Baker have chosen it as one of their bases of operations. This legacy fosters a culture of excellence, attracts top talent, and creates a collaborative ecosystem for the growth and development of new aviation technologies.

The surrounding Cambria County communities also offer an outstanding and affordable quality of life, with the added advantage of being a short drive from the metropolitan assets of Pittsburgh and Philadelphia. Nestled in the scenic Laurel Highlands of western Pennsylvania, the region boasts a vibrant history in the steel industry and a wide range of historical, cultural and recreational offerings. The area’s economy has also experienced significant expansion in health care, technology and finance, providing ample opportunities for both residents and businesses to grow.

With its close proximity to John Murtha Johnstown-Cambria County Airport, the Opportunity Park benefits from the support and services of Cambrian Hills Development Group-affiliated fixed base operator Nulton Aviation Services, while the airport itself is equipped with a direct-access, concrete-reinforced, 7,000-foot-long, 150-foot-wide runway.

By continuing to develop and support the Mid-Atlantic Opportunity Park, and by encouraging new business to locate to the Keystone State, we can harness Pennsylvania’s great potential to create job opportunities, attract industry players and drive economic growth. Through our collective efforts and the establishment of a robust aviation/aerospace ecosystem, western Pennsylvania is on track to emerge as a greater hub for the aviation and aerospace industries.

For more information about the Mid-Atlantic Opportunity Park, visit theopportunitypark.com.

About Dr. Larry Nulton:

An aviation entrepreneur and member of the Pennsylvania Transportation Advisory Committee, Dr. Larry Nulton graduated from Penn State University before earning his Ph.D. in Clinical Psychology from Bowling Green State University. Today, Dr. Nulton is the co-owner of Nulton Aviation Services, chair of his new nonprofit, Aerium, and CEO of Cambrian Hills Development Group, the organization responsible for the development of the new Mid-Atlantic Opportunity Park.

Aircraft Values Through the Pandemic A Market Overview

Aircraft Values Through the Pandemic A Market Overview

narrowbody widebody aircraft utilization

Covid-19 Impact on Aircraft Utilization

On March 11, 2020, the World Health Organisation (WHO) declared Covid-19 a pandemic. By April 6, 2020, the United Nations World Tourism Organization reported that 96% of all worldwide destinations were subject to some form of travel restriction. Using AviationValues data we examine the impact Covid-19 had on the commercial passenger industry.

The severity of the impact on the commercial aviation industry, due to the unprecedented drop in passenger demand, is illustrated by the chart below. AviationValues tracks the positions of the global passenger fleet daily using each aircraft’s ADS-B signal. This enables a picture of each aircraft’s activity to be built, showing when it is in active service versus temporarily parked or in longer term storage.

In the years leading up to 2020, the percentage of the fleet in active service was relatively stable at around the 90% level for widebodies, slightly higher for narrowbodies. By April 2020 the imposition of travel restrictions, particularly into and out of major travel markets, forced a large proportion of the fleet to become inactive.

Understandably, the closing of borders, and the resultant impact on international regional and long-haul travel demand, has had the most lasting effect on widebodies, which today have a fleet utilisation of 77%, lagging behind narrowbody fleet utilisation at 84%. Restrictions on the all-important transatlantic and transpacific markets were only fully relaxed in May 2023 with the removal of the United States’ Covid-19 vaccine requirement for all non-US travelers. Travel to the United States had been restricted in some shape or form from January 2020 when non-US travelers from China were first barred entry. China itself closed its borders under a ”zero tolerance” Covid-19 policy in March 2020, and was the last major air travel market to reopen, only doing so in January 2023.

percentage active aircraft

Because relaxation of travel restriction policies were not always coordinated, the recovery on international routes, predominantly served by widebodies, was much slower than recovery in domestic markets. By looking at snapshots of the fleet on the same day (June 29) between 2019 and 2023, we can see the impact of travel restrictions on representative aircraft types in the figure below.

fixed age market value

Narrowbodies, represented by the Airbus A320neo and Boeing 737-800, exhibited the highest resilience in terms of utilization, followed by widebody twins such as the Airbus A350-900 and Boeing 777-300ER. The Airbus A380, like the competing Boeing 747 quadjet, suffered the most significant drops in activity.

Covid-19 Impact on Values

At the start of the pandemic, there were expectations from opportunists that the drop in passenger demand would spark a wave of airline restructurings that would result in a flood of aircraft available for outright sale. There were certainly a number of restructurings that occurred, but lessors and financiers largely acted to avoid large numbers of repossessions, opting to renegotiate financing and lease terms and keep the aircraft with the operator who would contract to keep the aircraft looked after while in storage, itself a very costly exercise.

5 year old fixed age market value

In addition, a number of the more creditworthy airlines moved to sell and then lease back their aircraft to lessors, who, with cheap capital in plentiful supply, were able to increase their share of the commercial passenger fleet. As a result, there were relatively few (particularly considering the severity of the downturn) open market distressed trades occurring during the pandemic.

5 yr old fixed age value 737

Nevertheless, it was clear that the market had moved, and that an aircraft on the open market would simply not command the same price in 2020 that it would have done a year prior.

Using utilization as a proxy, together with transaction prices that AviationValues’ analysts and researchers uncover, AviationValues plots the daily market value performance for the entire range of commercial passenger aircraft types. A selection of these, averaged by month, are presented in the figure below, plotting the value that a five-year-old aircraft would have achieved at any point during the Covid-19 period. For comparison purposes the values of each aircraft type are indexed to its value of just before the start of the pandemic, on January 1, 2020. This enables a view of how aircraft values have been affected by the market, rather than by natural age depreciation. The index of the market low for each aircraft type, as well as its current value, is called out in the following table.

Figure 3 illustrates a trifurcation of the market among:

1. The top performers: new technology narrowbody and widebody twinjet aircraft such as Airbus’ A320neo and A350, Boeing’s 787 families (the 737 MAX was already grounded during much of the pandemic).

2. The middle performers: classic technology narrowbody and widebody twinjet aircraft such as the Boeing 737-800, Boeing 777-300ER, Airbus A320ceo and Airbus A330ceo.

3. The low performers: the large widebody quadjets: the Airbus A380 and Boeing 747.

5 yr old fixed age value A380

Top Performers

New technology twins refer to aircraft types with two engines that have been recently introduced into service or whose features, e.g., new technology engines, and/or fabrication of the primary fuselage structure, is out of composite rather than aluminium. Representing a significant technological or fuel efficiency advance over the preceding generation of aircraft. They include the following aircraft types:

• Airbus A220 family

• Airbus A320neo family

• Airbus A330neo family

• Airbus A350 family

• Boeing 737 MAX family

• Boeing 787 family

• Embraer E190/E195-E2 family

Market values for these aircraft types have largely recovered to their pre-Covid-19 (January 1, 2020) levels on a fixed age basis, and in some cases have now exceeded them.

Middle Performers

Classic technology twins refer to aircraft types with two engines that have recently ceased production having been superseded by new technology twins. However, they still retain a substantial presence of the overall fleet in current service. These include:

• Airbus A320ceo family

• Airbus A330ceo family

• Boeing 737 Next Generation family

• Boeing 777 family

• Embraer E190/E195 family

The demand for classic technology aircraft is driven to a large extent by their cost benefit relative to the new technology types that supersede them. In recent months, the availability of new technology replacement aircraft has been constrained by supply chain issues across all the manufacturers, and this has increased demand for classic technology aircraft as alternative lift.

Market values for the middle performers are generally still below their pre-Covid-19 levels on a fixed age basis, but are increasing.

Low Performers

The swift drop in international demand following the imposition of Covid-19 travel restrictions impacted the largest passenger aircraft, all of which feature four engines, particularly heavily:

• Airbus A380

• Boeing 747-8I

• Boeing 747-400

Market values for these types remain significantly below where they were prior to the pandemic.

Traditionally reserved for the longest range and highest capacity routes, the widebody quadjets have for decades seen a steady erosion of their market share in favor of higher frequency services operated by medium and large twinjets that can service long-range routes more efficiently.

This “fragmentation” effect first became noticeable in the 1980s on transatlantic routes where the advent of the Boeing 767 twinjet enabled direct services between secondary city pairs rather than funnelling passengers into Boeing 747s flying the New York London route. The introduction of the Boeing 777-200ER in 1997 and 777-300ER in 2004, enabled a similar expansion of transpacific routes beyond trunk routes such as Los Angeles Tokyo. New technology types have accelerated this trend, with even single aisle types such as the A321neo now used in regular service across the Atlantic and the 737 MAX 8 serving London Heathrow from Halifax, Canada.

This has left the largest quadjets deployed on high-capacity trunk routes where they were dependent on high passenger demand to offset their high trip cost. It was inevitable that they would be parked.

As demand has returned, the quadjets face the additional hurdle of being the most expensive to prepare for return to service and have lagged the recovery of smaller aircraft.

That being said, a number of operators have now reactivated at least a portion of their quadjet fleet, including Air China (747-400, 747-8); Asiana (747-400, A380); All Nippon Airways (A380); British Airways (A380); the dominant A380 operator Emirates (A380); Korean Air (A380, 747-8); the dominant 747 operator Lufthansa (747-400, 747-8, A380); Qantas (A380); Qatar (A380); and Singapore Airlines (A380).

Conclusion

The impact of the Covid-19 pandemic on the commercial passenger aircraft industry was unprecedented. Faced with near-zero passenger revenue opportunities on most international routes and severely curtailed demand on domestic services, airlines made drastic cuts to their active fleets.

AviationValues’ data shows a clear distinction between the highest performing aircraft, mostly new technology twin engine types; and the large four-engine widebodies that have struggled the most from a utilization and value point of view.

The market has proved largely resilient, but the recovery in both utilization and market value has very much depended on the aircraft type. Passenger demand rebounded first in domestic markets, for which smaller narrowbodies were the initial beneficiaries. Only more recently has the long-haul international travel on which widebody utilization depends started to come back.

The recovery in demand for passenger aircraft has been coupled with a constraint in supply of new deliveries, as well as available slots for maintenance due to well publicized supply chain issues. This has resulted in upward pressure on market values across the board for aircraft that are already in service.

A Loose Bolt and Lives Lost: The Crash of Emery Flight 17

A Loose Bolt and Lives Lost: The Crash of Emery Flight 17

Former NTSB and FAA air safety investigator Jeff Guzzetti tells the story of how a single unsecured bolt led to a deadly crash of a DC-8 cargo plane and the eventual demise of an airline.

Readers of Aviation Maintenance may recall my article published in March 2020 about Alaska Airlines flight 261, an MD-82 that crashed off the coast of California (www.avm-mag.com/from-c-check-to-tragedy-lessons-learned-from-alaska-flight-261) in January 2000. While investigating that accident, my NTSB colleagues launched on yet another maintenance-related crash that occurred about 400 miles north of where Alaska 261 went down. This second crash occurred on February 16, 2000 — 16 days after Alaska 261 — and involved a Douglas DC-8 airliner operated by Emery Worldwide Airlines (see main image) as flight 17. The accident received less attention than Alaska 261, perhaps because it was “only” a cargo flight that had no passengers. Still, three crewmembers died, and the findings from the investigation continue to echo lessons that every mechanic and maintenance manager should heed.

Graphic 2 - The immediate aftermath of the crash of Emery flight 17.  The airplane wreckage was located in an automobile salvage yard about 1 mile east of the departure airport.
Graphic 2 – The immediate aftermath of the crash of Emery flight 17. The airplane wreckage was located in an automobile salvage yard about 1 mile east of the departure airport.

Emery flight 17 slammed into an automobile salvage yard less than two minutes after lifting off from runway 22L at Mather Airport in Sacramento, California, while attempting to return to the airport for an emergency landing. The 43-year-old captain, 35-year-old first officer, and 38-year-old flight engineer perished in the accident. The airplane was destroyed by impact forces and a massive post-crash fire (see graphic 2). The jet was destined for Dayton, Ohio, with 31 tons of cargo in its hold, lighter than usual.

Graphic 3 - The accident airplane’s ground track, with selected CVR comments overlaid.
Graphic 3 – The accident airplane’s ground track, with selected CVR comments overlaid.

Extreme C.G. Problem

A few seconds after takeoff, the crew declared an emergency with air traffic control (ATC). The last radio call from the DC-8 was: “Emery 17, extreme C.G. problem.” Additional communications were eventually recovered from the voice and data recorders (CVR and FDR), which investigators overlaid on the accident flight path (see graphic 3). The overlay shows that as the DC-8 lifted off, it entered a left turn and the nose continued to rise upward. The crew pushed on the control column to get the nose down, but to no avail. They looped around to the left for the emergency landing and began to descend. The crew added power which helped a bit, but the DC-8 banked to the left and began to descend. That’s when the captain radioed his “extreme” problem with the C.G., or center of gravity.

The cargo plane’s left wing contacted the edge of a two-story building and careened into the automobile salvage yard, striking hundreds of cars and exploding into a torrent of flame. The wreckage was strewn over an area of about 1,500 feet long (see graphics 4 and 5). The fuselage was broken into several sections, along with the engines, landing gear, flight controls, wing sections, and stabilizers. Large portions of the airframe and its cargo were disintegrated or consumed by fire.

Graphic 4 - The accident site’s location in an automobile salvage yard posed significant challenges to investigators.
Graphic 4 – The accident site’s location in an automobile salvage yard posed significant challenges to investigators.

Cargo Shift or Flight Control Jam?

Most accidents that I have investigated involved one or more “red herrings” — pieces of information that can mislead or distract from the truth. For Emery flight 17, the “C.G.” comments served as the red herrings. Investigators spent days with the grim task of sifting through a mix of burnt aircraft and automobile parts, attempting to identify remnants of cargo flooring and tie-down components, in search of a potential cargo tie-down problem or load shift. Other go-team members worked off-site at locations where the airplane was loaded and maintained. They conducted ground crew interviews and perused records. The loading for the accident flight was routine, and the airplane was operated within its prescribed center of gravity limits and weight limitations.

Graphic 5 - One of the four engines from the DC-8 at its final resting site in the automobile salvage yard. Investigators verified that all four engines were operating properly during the accident flight.
Graphic 5 – One of the four engines from the DC-8 at its final resting site in the automobile salvage yard. Investigators verified that all four engines were operating properly during the accident flight.

Meanwhile, NTSB specialists back in Washington DC analyzed flight recorder data and compared it to previous cargo-related accidents like the Fine Air DC-8 cargo crash in Miami in 1997. The data from Emery flight 17 did not indicate a cargo shift, or a C.G. that was out of limits. Instead, they noticed anomalies with the movement of the elevators and the airplane pitch attitude which were consistent with a flight control malfunction. As a result, investigators at the accident site prioritized the identification of elevator control system components.

The DC-8’s elevator system is “tab-driven.” The cockpit control columns are mechanically linked to the elevator control tabs, and the deflection of the control tabs in flight results in deflection of the elevators which results in changes in the airplane’s up/down pitch attitude. Each elevator control tab is hinged to the inboard trailing edge of the associated elevator surface, then connected by a mechanical linkage that includes a crank fitting, pushrod, and bell crank (see graphics 6 and 7). Two pushrods, attached to the inboard and outboard ends of the elevator geared tabs, connect the tabs to the horizontal stabilizers’ rear spar. As the elevator position changes in relation to the horizontal stabilizer, linkages move the elevator geared tabs in the opposite direction, providing an aerodynamic boost in moving the elevators to reduce the control force required by the pilots.

Graphic 6 - The drawing of the elevator control system as depicted in the DC-8 maintenance manual. The red arrow indicates the pushrod connection in which investigators found evidence of an unsecured bolt. Note: This graphic depicts the left side. The right side was the issue in the accident airplane.
Graphic 6 – The drawing of the elevator control system as depicted in the DC-8 maintenance manual. The red arrow indicates the pushrod connection in which investigators found evidence of an unsecured bolt.
Note: This graphic depicts the left side. The right side was the issue in the accident airplane.

A Missing Bolt

Examination of the elevator components at the crash site revealed a missing bolt at the right elevator control tab crank fitting where the control tab pushrod is normally attached. The pushrod was recovered separately and remained intact at the missing bolt location. Investigators were curious to see indications of contact damage on the forward edges of the right crank fitting (see graphics 8 and 9). There was no physical damage or other evidence indicating that the bolt failed or fractured, and failure of an installed castellated nut and/or cotter pin during normal operation would be very unlikely. The Board surmised: The bolt must have separated because it had not been properly secured; that is, the required castellated nut was either never installed, or it was improperly installed (for example, installed without a cotter pin).

Graphic 7 - Photograph of an exemplar DC-8 right elevator control tab pushrod, shown disconnected, but centered between the lugs of the crank fitting.
Graphic 7 – Photograph of an exemplar DC-8 right elevator control tab pushrod, shown disconnected, but centered between the lugs of the crank fitting.

By utilizing an exemplar DC-8 aircraft, the NTSB conducted tests on the elevator flight controls to identify the effects of a free pushrod when disconnected from its control tab. The testing revealed that a disconnected control tab would result in a mismatch between the left and right trim tab of 25 degrees throughout the range of control column travel. The testing further revealed that the disconnected control tab would be deflected about twice as far, and in an opposite direction to, the other control tab, even if the control columns were commanded full forward by the pilots (i.e., nose down).

After reviewing the behavior of the elevators during the previous 25 hours of recorded flight information on the FDR, the NTSB surmised that the bolt connecting the right elevator control tab crank fitting to the pushrod migrated out of its fitting at some time after the previous takeoff and before the accident takeoff. This allowed the control tab to disengage from its pushrod and shift to a trailing edge down position. When the aerodynamic forces increased as the airplane accelerated during the takeoff roll, the right elevator control tab crank fitting contacted the disconnected pushrod, restricting the control tab movement upward (see graphic 10). As a result of this deflection, the DC-8’s elevator surfaces were driven to an extreme airplane nose-up pitch attitude. Despite the pilots’ best efforts to push down on the control columns, they were unable to overcome the effects of the jam.

Clues in the Maintenance Records and Procedures

Investigators poured over the DC-8’s maintenance records for clues as to why the control tab bolt was not secured properly. Emery contracted most of their maintenance to an overhaul facility in Tennessee which performed the accident airplane’s most recent D-check. The MRO records indicated that the elevator assemblies, including their control tabs, had been replaced with overhauled assemblies during a D-7 check completed three months before the crash.

Graphic 8 - Photograph of the accident airplane’s right elevator control tab crank fitting. Note the contact damage on the forward face of the lugs.
Graphic 8 – Photograph of the accident airplane’s right elevator control tab crank fitting. Note the contact damage on the forward face of the lugs.

A review of Emery’s aircraft records indicated that the elevators were touched again a few weeks later during the airplane’s most recent B-check inspection, which was conducted overnight at Emery’s facility in Dayton three weeks before the accident. Emery’s DC-8 work card for this B-2 inspection was titled “RH and LH Horizontal Stabilizer External Surface Inspection.” Interviews with all the mechanics involved with the D-7 and B-2 checks revealed that no one specifically remembered working with the elevators, but they were able to correctly describe the procedure. The NTSB was unable to determine if the source of the unsecured bolt was from the most recent D inspection or the subsequent B-check maintenance. In the end, the probable cause was cited as “a loss of pitch control resulting from the disconnection of the right elevator control tab” which was “caused by the failure to properly secure and inspect the attachment bolt.”

Graphic 9 - Another close-up view of the right elevator control tab crank fitting.  Note the contact damage on the forward face of each lug.
Graphic 9 – Another close-up view of the right elevator control tab crank fitting. Note the contact damage on the forward face of each lug.

More Discoveries

Investigators also discovered deficiencies and inconsistencies in the DC-8 manuals and work cards provided by the manufacturer, and those developed by the airline. For example, the applicable maintenance manual reference for the elevator check revealed that no hardware requirements were specified for the missing bolt location, and no specific instructions were provided for the inspection requirements of this installation.

Emery conducted a post-crash fleet inspection of its DC-8 elevators and reported that cotter pins were correctly installed on all of its DC-8 control tab pushrods at their forward and aft ends. However, they also discovered that the bolts installed at the aft pushrod connections were oriented opposite to that depicted in the DC-8 manual on 11 aircraft. Three pushrods were damaged and one was found installed backwards.

The agency made several safety recommendations to the FAA to require improvements with the DC-8 elevator rigging procedures and other aircraft specific components. Several more recommendations were issued for all aircraft and airlines to address deficiencies with the accuracy and management of maintenance manuals, illustrated parts catalogs, and task documents used to accomplish maintenance. The FAA acted on most of these recommendations.

Graphic 10 - Another close-up view of the right elevator control tab crank fitting.  Note the contact damage on the forward face of each lug.
Graphic 10 – Another close-up view of the right elevator control tab crank fitting. Note the contact damage on the forward face of each lug.

The Rest of the Story

The story of Emery flight 17 began before the DC-8 slammed into the salvage yard. The airline had been hurting financially, and safety took a back seat in the maintenance department. About a month before the accident, the FAA placed Emery under a “heightened state of oversight” because FAA inspectors observed numerous apparent violations of the Federal Air Regulation (FARs) with maintenance.

Following the accident, the FAA conducted more special inspections of the airline and uncovered over a hundred apparent violations of the FARs, including improper repairs, repetitive pilot write-ups of the same problem on the same aircraft, unapproved aircraft installations/alterations, operations of unairworthy aircraft, procedural non-compliance of their manuals, and inadequate record keeping. Additionally, the FAA announced proposed fines totaling $198,000 because the airline operated one DC-8 without proper maintenance, and another aircraft without compliance with an airworthiness directive.

Emery also drew the NTSB’s attention with more incidents. One involved maintenance workers installing the wrong landing gear component in one of its remaining DC-8s, leaving the crew unable to lower its landing gear. In another incident, an Emery plane conducted an emergency landing in Denver after an engine failure and loss of cabin pressure that occurred due to the failure of a clamp that secured the high-pressure air duct.

After 19 months under this heightened oversight, on August 13, 2001, Emery signed an agreement with the FAA to immediately cease operating until it resolved the safety issues. Ultimately, the airline was unable to do so and surrendered its operating certificate on December 4, 2002 — less than two years after Emery flight 17. Emery’s cargo operations were subcontracted to other airlines and its successor company was later acquired by UPS in 2004.

Emery Worldwide, which had been one of the leading carriers in the cargo airline world for decades, was defunct. Its economic health may have been the cited reason for its demise, but the flight 17 accident was ultimately the back-breaker that served as the tip of the iceberg which indicated a larger problem beneath the surface of a weak maintenance program that did not receive the care it needed.

Valuation and Compliance for Articles Repaired for Overseas Customers

Valuation and Compliance for Articles Repaired for Overseas Customers

When you repair an article in the United States from a customer outside of the United States, it presents some additional compliance challenges. In addition to the need to ensure you have the right certification and documentation to meet your customer’s needs, you also need to be concerned with U.S. export and import law. The shipment from your overseas customer to your U.S. facility is regulated as an import. When you return the article to your overseas customer, that is considered an export.

By following the formalities of import and export, you can help to make the entire process smoother. This article discusses some of the technical elements associated with accepting and subsequently returning a repaired article to your overseas customer.

Normally, when an article is imported into the United States it is declared on Customs Form 7501, Form 3311, or an electronic equivalent. The form is completed as part of the process of identifying the imported goods in order to declare their value so they can be taxed appropriately. Aviation industry importers often fail to pay much attention to this process because so many aircraft parts are subject to a zero percent import duty by default.

You will need to assess whether the article you intend to repair can be entered under informal entry provisions or under formal entry provisions.

Goods that are eligible for informal entry into the United States include those that are worth $2,500 or less. There is an important variation of this rule that applies to repair stations: informal entry also includes goods worth $10,000 or less when they meet two conditions: (1) it must be a product of the United States, (2) it must be imported for the purpose of repair or alteration prior to subsequent export. This will also apply to goods worth $10,000 or less that were imported after rejected or returned by the foreign purchaser to the United States.

Most aircraft parts being sent to the U.S. for repair are worth more than $2,500 so this means that most aircraft parts being imported for repair must be subject to formal entry, because they are not eligible for informal entry.

In a formal entry scenario, typically, your imported article should be accompanied by the following information:

• CBP Form 7501 (entry summary) or CBP Form 3311 (declaration of free entry for U.S. goods returned to the U.S.).

• A pro forma invoice including the statement of value.

• A packing list.

• Your name, street address, and importer identification number (assuming yours is the facility to which the article is to be delivered).

This is the information required to be provided for formal entry.

It is a good idea for repair stations to ensure that imports that may need to be returned under a license exception are properly declared upon entry. The reason for this is because it can ease the process of returning the articles.

If the article subject to repair is controlled under the International Traffic in Arms Regulations (ITARs), then the ITARs have a special exception to the normal license provisions that permits the article to be returned to the sender without a government license; however, to invoke this license exception the import documents need to identify that the article is being imported pursuant to 22 C.F.R. § 123.4.

Similarly, having access to properly completed import documentation can help you in your export process. For example, using the RPL license exception (for articles subject to repair or servicing in the U.S. and then returned abroad) requires the article in question to have been sent to the U.S. for servicing. If the import was declared under heading 9801 (for articles imported into the United States for repair and subsequent export), then this makes it easier to demonstrate that the subsequent export is subject to the RPL license exception (for parts imported and subsequently exported following repair or other servicing). Preparing for the worst is important — I once had a client who accepted an engine for repair. By the time the repair was finished, though, the U.S. regulations had changed with respect to the customer’s home country and the repair station needed a license to return the engine to the customer. The import documentation had been prepared inconsistent with the license exceptions.

The declaration on Customs Form 7501 will include a statement of the value of the article. This can help smooth the path for subsequent export of the repaired article after the maintenance is complete. The Electronic Export Information that must be filed for exporting most aircraft parts must include a value to meet census regulations. If the article has been repaired, then the value of the repair becomes the reported value, as long as the value of the article was declared in the original Form 7501 upon import. Depending on the customs rules of the customer’s country, this can also help your customer to assess accurate import duties.

What happens if you cannot repair the article? For example, the unit may be beyond economic repair, or you may quote the repair to your customer, and the customer may reject the repair price and ask for the unit to be returned. In that case, the article can be returned to the customer subject to normal export provisions, and the value to be reported on the Electronic Export Information will be the same as the import value that had been previously declared (e.g., on the Form 7501).

Please note that this is not an exhaustive discussion of the import and export provisions of the United States, and many provisions are omitted from this discussion. So, use this as a starting point for your compliance investigation but make sure you identify all of the relevant rules and chart your compliance path!

It’s Getting Hot in Here

It’s Getting Hot in Here

Whether you believe in global warming or not, this is one of the hottest summers on record for the planet Earth. June 2023 was the hottest June on record going back 174 years according to the National Oceanic and Atmospheric Administration (NOAA).

First, a few stats:

• The month of July was the first time since 1974 Phoenix had 18 days in a row of 110-degree or higher temps. Meteorologists predicted Phoenix would break that 49-year-old record and hit a nineteenth day of extreme high temps.

• The forecast for that day called for a high of 115 degrees Fahrenheit. The temperatures are “very extreme,” said Matt Salerno, a meteorologist with the National Weather Service in Phoenix, in a report in the New York Times. “We’re talking 10 degrees above where they normally are.”

• Another heat record the city of Phoenix set on Monday evening, July 17, was for eight consecutive days in which the overnight temperature never dipped below 90 degrees.

• According to Heat.gov, close to 100 million people across the United States were under active National Weather Service extreme heat advisories, watches and warnings.

• Every June for the last 47 years has been hotter than the twentieth century average for the month.

• This June was the hottest month ever recorded for the world’s oceans.

Elsewhere in the world, things aren’t much better. The Persian Gulf International Airport in Iran reported a heat index of 152°F (66.7 C) on July 16 at 12:30 p.m. A remote town in China set a record temp of 126 F (52.2 C) on Sunday, July 16, that country’s state media reported.

And, according to the European Environmental Agency, “Europe is warming faster than the global average. The mean annual temperature over European land areas in the last decade was 2.04 to 2.10 C warmer than during the pre-industrial period. The year 2020 was the warmest year in Europe since the instrumental records began according to all datasets used, with the range of anomaly between 2.53 C and 2.71 C above the pre-industrial levels. Particularly high warming has been observed over eastern Europe, Scandinavia and at the eastern part of the Iberian Peninsula.”

More than 61,000 people died due to summer heat waves across Europe in 2022 a recently published study in Nature Medicine stated.

Why write about high temps and possible global warming in a magazine about the business of aircraft maintenance? Anyone who has worked in this industry knows exactly why. These high temps are especially concerning for people who work outside or in hangars that are not climate-controlled, as well as for people with any type of chronic illness such as cardiovascular or respiratory disease. This means you or the people who work for you.

Officials recommend learning the signs of heat exhaustion, heatstroke and other heat-related illnesses, staying hydrated and taking time to adjust and acclimate to the environment when temperatures rise. Signs of heat exhaustion include sweating, fatigue, dizziness and headache. A person experiencing heat exhaustion might experience nausea or lightheadedness, muscle cramping, increased fatigue and accelerated heart rate. See image.

Know the signs of heat exhaustion and heat stroke. National Integrated Heat Health Information System (NIHHIS) image.
Know the signs of heat exhaustion and heat stroke. National Integrated Heat Health Information System (NIHHIS) image.

Know when to seek medical attention. This would be necessary when a person begins to show signs of heat-related illness. First, it is recommended to move the person to the coolest place possible, give them water or an electrolyte drink and keep skin moist with a wet washcloth. Remove unnecessary clothing such as shoes, socks and jackets. Then, observe and monitor their symptoms which will hopefully improve within 30 minutes, experts say. If they don’t get better or start having worse symptoms, seek medical help. Heatstroke looks like rapid breathing and rapid heart rate, confusion and loss of consciousness/passing out. This is a serious, life-threatening condition that requires immediate medical assistance.

It’s important to stay hydrated with water or electrolytes (like sports drinks). If you don’t want to consume the sugar in sports drinks, make your own electrolytes at home. An easy electrolyte recipe would be lemon and pink salt in water. If you want to get a bit fancier, add potassium chloride (a quick source is Lite Salt) and magnesium (in the form of magnesium citrate) as well as a sweetener, like stevia. There are recipes on the internet.

For those of you working in this heat — take care of yourselves. For those of you supervising a workforce in this heat, please be proactive about taking care of your people.

Good luck and stay cool!

Help Really, Really Wanted: Shortage of Skilled Trades Dogs Airlines, MROs — Is There a Way Out?

Help Really, Really Wanted: Shortage of Skilled Trades Dogs Airlines, MROs — Is There a Way Out?

Just how serious is the shortage of skilled aviation technicians for the airline and MRO industries? According to labor experts, it’s very serious, and due to get worse.

Take North America: In its January 2023 report entitled, ‘Not Enough Aviation Mechanics’, the management consulting firm Oliver Wyman said that, “While there were just enough to handle the maintenance, repair and overhaul (MRO) workload on the North American fleet in 2022, our latest forecast suggests that a shortfall of somewhere between 12,000 and 18,000 is likely to be the case in 2023. By 2027 — projected to be the worst year for the shortage — the bleakest scenario has the supply deficit at more than 48,000 aircraft maintenance workers, or a shortfall of about 27%.”

Dr. Larry Nulton Nulton Aviation
Dr. Larry Nulton
Nulton Aviation

These bleak predictions didn’t come as a surprise to Oliver Wyman aviation practice partner and report co-author Derek Costanza. “We’ve been talking about a shortage for some time now,” he told Aviation Maintenance magazine. “We predicted this shortage back in 2017 or 2018 for the middle of this decade or sooner, and now here we are.”Oliver Wyman isn’t alone in reporting this trend. “In a recent survey, it was cited that 77% of aviation maintenance technician schools reported a shortage of aviation mechanics and 50% of employers reported difficulty in finding qualified mechanics,” said Dr. Larry Nulton, owner of Nulton Aviation, a flight training school and fixed-base operator (FBO) at the John Murtha Johnstown-Cambria County Airport in Pennsylvania. “This national trend can be observed throughout Pennsylvania as well.”

“All indications are that there is a significant shortfall of technicians across the entire industry,” agreed Charles Horning, director of Regulatory Compliance and Outreach at Embry-Riddle Aeronautical University in Daytona Beach, Florida. In order to attract talent to their shops, “some companies have recently increased wages as well as providing incentives for new technicians to come work for them,” he said. “The competition for technicians has obviously significantly increased in the last couple of years.”

There are many factors contributing to the shortage of technicians in the aviation industry. There are also many solutions available to address this shortage, according to the experts who spoke to Aviation Maintenance for this article. Here is what they told us.

Boomers Retiring, Encouraged by COVID

One major reason why the aviation industry is short of technicians is because the Baby Boomers are retiring. They are leaving the profession at a time when demand for their services is going up, thanks to the recovery of airline travel following COVID-19. Unfortunately, the remaining supply of skilled technicians is not sufficient to keep up with demand.

This retirement-based shortage has been predicted for some time by consultants such as those at Oliver Wyman. But the severity of the shortage has exceeded these predictions, due to the impact of COVID-19 on the labor market. “When the COVID-19 lockdowns happened, many mechanics and technicians left the industry,” said Armel Jezequel, director general/COO at Vallair, an MRO/aircraft recycler with facilities in France and Luxembourg. “They have not returned.”

According to the Aviation Technician Education Council (ATEC), about 30 percent of aircraft technicians in North America are at or close to retirement age and they’re retiring faster than they’re being replaced. “The average age of an aviation mechanic is 51,” said Crystal Maguire, ATEC executive director. “More than a quarter of them are older than 64 years.”

Demand for Technicians is Increasing as Air Travel Grows

As Baby Boomer technicians retire, the airline industry they serviced continues to grow. Based on data from Boeing’s Pilot and Technician Outlook 2022-2041 report, 610,000 new maintenance technicians will be needed to maintain the global commercial fleet over the next 20 years, to keep up with current market demand plus projected growth in global aviation travel.

“In the North American region alone, fleet growth is anticipated to be at a rate of 1.8% annually over the next decade,” said Sajedah Rustom, CEO and board director at AJW Technique, an MRO based in Montreal, Canada. “This is because airline flight schedules are increasing as travelers take to the skies.” At the same time, regions such as China have now opened for travel again and flights to this country are in demand, she observed. Many airlines are also expanding their fleets and mission profiles, and actioning previously neglected interior refurbishments and delayed maintenance scheduling due to COVID.

“Boeing’s Pilot and Technician Outlook 2022-2041 report noted that there will be a demand for over 610,000 new maintenance technicians over the next 20 years,” said Dr. Nulton. “Well, we are seeing this growing demand already occurring in Pennsylvania with an annual projected growth rate of well over 3% annually, and an estimated 455 job openings due to replacement needs and industry expansion.”

ATEC’s 2022 Pipeline Report paints a similarly dramatic picture. “The mechanic pipeline will need to increase production by at least 20% to meet projected workforce demand,” it said. “In comparison, AMTS (aviation maintenance technical school) enrollment is growing only about 2% a year.”

“The Boeing Pilot and Technician Outlook is a little narrow; it only looks at commercial fleets,” ATEC’s Maguire said. “As new mechanics, our students support all sectors of aviation, not just commercial.”

Not Enough New Blood

The two percent/year increase in AMTS enrollments is the third factor driving the aviation technician shortage. Simply put, there’s not enough new blood coming into the industry to replace the old blood going out. And, of course, the pandemic only made matters worse.

“At the height of COVID, there was a reduction in the number of aerospace technicians being trained and this shortage put pressure on the aviation supply chain,” said Rustom. “This has led to longer lead times for maintenance and repairs, which in turn is affecting flight schedules.”

Today, “the trend of not enough people training to be aircraft mechanics to start with is having a big impact,” Jezequel added. “In addition, there are not enough training programs available globally to meet the demand for aircraft mechanics. This can be due to a lack of funding or resources, or lack of interest from potential students.”

One factor depressing enrollment in AMTS programs is a widespread and long-standing public bias against “blue collar” jobs. In countries like the United States, decades of societal pressure to “send your kids to college so they can get high-paying positions” has prejudiced some parents and students against skilled careers in the trades — even though such jobs can be equally lucrative and long-lived.

“One of the greatest challenges is getting the story out that a career in aviation maintenance can be great,” Horning said. “There may be some stigma to taking a blue collar/trade track, but I think a larger reason is that there is not a good understanding within the general public of what it means to be an aircraft technician and what that career path can look like.”

His opinion is endorsed by Brian Prentice, another of the Oliver Wyman report co-authors and one of its transportation practice partners. “I do think that we as an industry need to do a better job of communicating and marketing, and letting people know what a great career in aviation maintenance can be,” said Prentice. “But I also think society as a whole should be focussing on what are the right paths for young workers entering the workforce. And that isn’t always a four-year college degree. Sometimes that is a technical degree, and a very attractive and rewarding career in aviation maintenance.”

For society to make this change, people will have to re-set some of their social status beliefs. They will also have to base more of their attitudes on facts rather than snap judgements. For instance, “we are seeing inaccurate environmental perceptions of the aviation industry is having a large impact on people not training to be aircraft mechanics,” Jezequel said. “The industry is perceived as not having a ‘green future’ by those not already working in it, despite aviation companies working towards achieving net zero pollution levels in the next 20 years.”

Tackling the Shortage Head-On

Changing the public’s negative perception of aviation technician careers will require efforts by the industry and AMTS schools like. The reason? “The industry is best at showing what a technician does,” said Horner. “The schools can most effectively explain how to make that happen by becoming an FAA-certified mechanic.”

As far as ATEC’s Maguire is concerned, an effective way to tackle the labor shortage head-on is to promote aviation technician careers to students in school. “People who just don’t know about the trades in general tend to focus on getting four-year college degrees,” she explained. “So you have to reach them in middle school to spur their interest, because most people these days are choosing their career paths before they get to high school.”

The Mid-Atlantic Opportunity Park is a planned 138-acre aviation-centered development that will partner with Nulton Aviation Services to train new aviation mechanics.
The Mid-Atlantic Opportunity Park is a planned 138-acre aviation-centered development that will partner with Nulton Aviation Services to train new aviation mechanics.

This is why most of ATEC’s efforts into workforce development are going into creating awareness among prospects in middle school. “We are also working to build high school programs that can partner and build pipelines into our network of FAA-certificated schools to help increase their enrollment,” said Macguire. “In the United States, many AMTS have empty seats in their programs, so there is room to handle this expanded influx of students.”

On the industry side, Vallair is doing its part to boost the supply of new aviation technicians. To this end, “we are partnering with aircraft academies to offer easy-to-access qualifications to employees,” Jezequel said. “In line with this, we offer competitive salaries based on the specialist skill set of candidates. We also work alongside local schools and colleges to highlight the benefits of a career with Vallair in the aviation industry, showing the next generation the positives of working as an aircraft mechanic and dispelling negative perceptions of the industry.”

In Pennsylvania, the planned 138-acre aviation-centered Mid-Atlantic Opportunity Park will partner with Nulton Aviation Services to train new aviation mechanics. “With nearly 304,500 total jobs linked to Pennsylvania’s airport system, there is a high demand for skilled aviation mechanics, and the Laurel Highlands region also offers abundant opportunities for high-paying careers in this industry,” said Dr. Nulton.

To further address the technician shortage, Saint Francis University recently expanded its existing relationship with Nulton Aviation Flight Academy, to give access to SkyWest’s Elite Pilot Pathway and Aviation Maintenance Training Pathway programs. “In addition, Nulton Aviation Services is spearheading an effort to approach and get approval from the Pennsylvania Department of Education to launch six aviation CIP (Classification of Instructional Programs) codes — with one being airframe and powerframe mechanic training,” he said. “Using these newly approved codes, we will be integrating the aviation curriculum into the high school curriculum, providing a strong foundation for future aviation mechanics. Collectively, these initiatives demonstrate a proactive approach to address the aviation mechanics shortage and create more opportunities for high-paying careers in aviation.”

Oliver Wyman’s Not Enough Aviation Mechanics report has further ideas to attract more students to AMTS and, from there, into the aviation industry. One way to do this is by re-engineering the working environments of aviation technicians to align with the values of Generation Z (Gen Z; people born between 1997 and 2013) job candidates.

For instance, “Diversifying the workforce and valuing diversity are steps in the right direction, given that Gen Z workers look for and expect diversified workforces,” said the Oliver Wyman report. “Gen Z workers are also apt to leave a work situation where they encounter unfair pay or uneven treatment based on race or gender. The atmosphere at work is also important to these younger employees who work to live rather than live to work as their baby boomer elders did. … The MRO industry offers few of the amenities common at companies popular with Gen Z workers, such as free snacks, comfortable break rooms, and attractive work environments. Gen Z employees expect these extras when they come to work — especially since hybrid work situations are not available in MRO.”

In the same vein, the training process associated with becoming an aviation technician has to be updated to meet Gen Z demands, or they will simply avoid aviation in favor of those industries that do. To this end, “The FAA could help the industry by making some rule changes that would modernize the sector,” the Oliver Wyman report said. “Revising 14 CFR Part 147, effective September 21, 2022, was a step in the right direction by removing archaic requirements from training. This was a much-needed overhaul to align curriculums with current industry standards. But the change shouldn’t stop there. The FAA and the industry could also consider ways to reduce the time mechanics spend in the academic environment through the expansion of on-the-job work study where candidates can work with A&P license holders.”

That’s not all. To boost AMTS enrollment and graduation levels, the Oliver Wyman report calls for increased “government subsidies and free tuition programs for AMT schools with requirements that students then owe a certain amount of time on the job in the United States or North America, like the military requirements for Reserve Officers’ Training Corps candidates.” It also recommends allowing aviation technician candidates to apply credits earned in other trades towards their certificates where appropriate: “Amend the rules that require 18 full months of 40-hour weeks to allow candidates that put in the same hours over a shorter period to qualify to take the A&P exam”, and, “Make it easier for military-trained and foreign aircraft mechanics to get certificated as A&P-licensed mechanics in the U.S. and make work visas available to them.”

As well, Gen Z is a truly digital generation, so their AMTS training process needs to offer “a blended environment of in-class, online, and hands-on training,” said the report. “Today’s younger generation also grew up around technology, and they expect — and want — to utilize technology in their workplace, even for jobs that are hands-on. MRO training and operations must incorporate more modern technologies and experiences, not as experimental pilots but as business as usual. For instance, to ensure a unified industry focus on safety and reliability, training on the use of electronic logbooks, portable devices for work instructions, and hyperlinked content management systems should become standardized.”

Finally, while doing all it can to increase the number of new technicians going forward, the aviation industry has to do whatever it can to retain those it already has. After all, a Boomer who hasn’t retired yet is one who doesn’t have to be immediately replaced. This means “offering flexible working solutions to seniors verging on retirement in the form of part-time consulting, training, and teaching opportunities to ensure the technical foundation of the business is strong,” said Rustom, while at the same time “raising up emerging talent with a strong employer value proposition, diverse training programs, captivating culture, and digital enablement is at the core of sustainable success.”

One thing is certain: The growing shortage of skilled aviation technicians is not a problem that can be cured with a quick fix. Addressing it successfully for the long-term as air travel grows and the Baby Boomers retire requires “a longterm process in which we have to consider the short, medium and long-term objectives of the company as well as its growth ambitions,” Jezequel observed. “In doing so, the aviation industry has to maintain high standards to meet customer demand on a day-to-day basis.”

Is this doable? In Pennsylvania, according to Dr. Nulton, the answer is yes.

Students train in the metallic structures lab at Embry-Riddle Aeronautical University. ERAU image.
Students train in the metallic structures lab at Embry-Riddle Aeronautical University. ERAU image.

“Our efforts are having a positive impact in addressing the shortage of aviation mechanics,” he told Aviation Maintenance. “By providing education and training programs, high school education opportunities, apprenticeships and on-the-job training, we are attracting and preparing new workers to enter the field of aviation mechanics. We are also promoting the benefits of careers in aviation mechanics and other high-demand fields to younger generations to encourage enrollment and interest in these careers. We are confident that these efforts will pay off in the coming years by creating a strong workforce pipeline that can fill the demand for aviation mechanics and support the growth of industries in the region.”

Electronic Tech Logs

Electronic Tech Logs

Whether you call them Electronic Tech Logs (ETLs) or Electronic Log Books (ELBs), the use of digital devices/media for tracking the mechanical/electrical health of aircraft is revolutionizing the aviation maintenance business.

This is because “an ETL functions as a fully integrated technical, journey and cabin solution that is carried on each aircraft,” said Jack Clancy, UX/UI designer and sales manager with REDiFly, makers of the REDiFly ETL mobile app. “It holds the most recent status of the aircraft in terms of its current maintenance, as well as hours, cycles, fuel, approved signatures and more.”

Paul Boyd Conduce
Paul Boyd Conduce

To get a sense of how big a revolution this is, Aviation Maintenance spoke with ETL/ELB developers/vendors. Our takeaway: The sheer volume of advantages associated with migrating from paper to digitally-based maintenance tracking may well astound you.

Conduce jet engine inspection

Better Aircraft Maintenance Management

The fundamental purpose of ETLs/ELBs — let’s call them ETLs for convenience’s sake — is to improve the quality of aircraft monitoring, maintenance, and repair management. On all of these points, ETLs definitely hit the mark.

Eliminating paper and exponentially improving data quality are two benefits of Conduce’s eTechLog8 solution. The company says there has been a huge increase in interest recently, as operators began investing in the engineering side during the pandemic. Conduce images.
Eliminating paper and exponentially improving data quality are two benefits of Conduce’s eTechLog8 solution. The company says there has been a huge increase in interest recently, as operators began investing in the engineering side during the pandemic. Conduce images.

“There are numerous benefits for both airlines and MROs to incorporate an electronic tech log for maintenance” Clancy told Aviation Maintenance. For one thing, ETLs support the recording of real-time data such as the entry of flight hours, cycles, defects/MEL items, and service log data. For another, this maintenance data can be accessed quickly and easily by authorized personnel, even while the aircraft is in flight.

Swiss AS says users of their electronic tech log will benefit from a better user experience with their AMOSeTL because a community of users gave input to the company while the product was in development. Swiss AS image.
Swiss AS says users of their electronic tech log will benefit from a better user experience with their AMOSeTL because a community of users gave input to the company while the product was in development. Swiss AS image.

Taken together, this real-time data can be used by MROs to accurately schedule maintenance, optimize the coordinated availability of technicians, and provide complete transparency regarding tools, parts and warranties. In the repair shop, this improved planning process allows for simplified control of line items, decreases the risk of wrongly replaced parts, and enables faster turnaround times. As well, “the CAMO (Continuing Airworthiness Management Organization) department is informed of the ideal times to perform tasks,” said Clancy. Meanwhile, “it is always possible to see if an aircraft is serviceable but not released.”

Proactive Response to Maintenance

When airlines and MROs have regular access to the ETL-captured data outlined above, “it allows them to take a proactive approach to their work and prepare future ground maintenance tasks even during the flight,” said Mathis Even, product marketer with Swiss Aviation Software, makers of the tablet-based AMOSeTL ETL. “Additionally, aircraft mechanics do not need to go back and forth to the flight deck to report their actions into the paper-based Tech Log, because AMOSeTL can capture this data for them. We have also seen that the aircraft acceptance process is much smoother and safer when all data is dash-boarded and summarized for the pilot. He can immediately check if the aircraft is ready to be accepted.”

Over the long term, “obtaining aircraft performance data more efficiently allows the operator to make more proactive decisions based on real information,” said Paul Boyd. He is managing director of the Conduce Group, maker of the eTechLog8 ETL platform. “Software such as eTechLog8 guides users toward selecting the correct data entries as well as ensuring that all mandatory data is complete before data transmission into the airlines’ MCC/OCC departments. The increased consistency of data recording is also significant when you look at the use of this data in predictive maintenance models. In order for potential component failure predictions to be accurate, consistent and reliable data is required at the outset.”

An Aviatar expert trains a Wizz Air engineer on the use of their Technical Logbook in Maintenance Mode. LHT image
An Aviatar expert trains a Wizz Air engineer on the use of their Technical Logbook in Maintenance Mode.
LHT image

Integration with Maintenance Software Systems

ETLs can be integrated with airline maintenance and flight operations in several ways, and be ported to these airlines’ MROs as well. This ensures that everyone involved in aircraft maintenance has the most up-to-date, accurate picture of what is happening with the aircraft in question, and thus the best chance to service it properly.

In addition, ETLs can be configured to send automatic alerts and notifications to relevant stakeholders when specific maintenance events or operational conditions occur. “For example, if an aircraft component reaches a predetermined threshold that indicates it requires inspection or replacement, the system can automatically notify maintenance crews, flight crews, and other relevant parties,” Clancy said. “Maintenance crews can also use the system to communicate with flight crews about the status of maintenance activities, while flight crews can use the system to provide feedback about any issues they encounter during flight.”

A case in point: “eTechLog8 was designed from the very first line of software code to be totally interoperable across the airlines’ systems,” said Boyd. “Conduce believes that the principle of collecting data once and using it multiple times is paramount. This essential maintenance data can be supported with additional metadata such as component change information, man-hour details, photos of defects and standardization using digitally interactive LOPA charts for cabin defects.

Simpler, More Accurate Process

There is no doubt that technical data recorded using an electronic keyboard will be more accurate than data written down by hand on paper. “Unreadable writing on paper and carbon copies often causes extra effort for maintenance personnel,” said Dajana Kunz, product lead of AVIATAR Technical Logbook, Lufthansa Technik’s ETL product. “A digital solution mitigates that extra work completely and frees capacities which can be utilized elsewhere. Even more so, the ETL’s direct connection to a maintenance and engineering software system saves the effort and time with additional manual entries. Best yet, the whole process of paper transport, scanning and archiving becomes obsolete, which is not only a financial but also an ecological advantage for the airlines using our electronic solution.”

Karl SteevesTrustFlight
Karl Steeves
TrustFlight

That’s not all: An ETL can simplify non-maintenance tasks such as the mandatory recording of an aircraft’s technical status prior to each flight. “A basic ETL solution will eliminate errors associated with handwriting legibility and calculation errors (e.g., for fuel uplifts),” Cameron Hood said. He is CEO of NVable Europe Limited, maker of the CONVERGE Electronic Techlog ETL. “Generally, they will also manage the time limitations associated with deferred defects and checks, making those limitations visible to both line engineers and maintenance control. Various other advantages can arise with the addition of damage charts, document management, and integration with operational data.”

Dajana KunzLufthansa Technik
Dajana Kunz
Lufthansa Technik

In contrast, “paper logs are a time-consuming process to fill out as, for example, crew have to manually calculate the flight time,” said Karl Steeves, director of TrustFlight, an iPad-based ETL solution. “Once they are created on carbonized paper, they must be shipped to a records team to then be transcribed into multiple maintenance and operations systems. All of this takes a lot of administration time in an operation.”

Gerben Bondt, line captain, Wizz Air Group, demonstrates how the ultra-low cost carrier is using the AVIATAR Technical Logbook. Wizz Air image.
Gerben Bondt, line captain, Wizz Air Group, demonstrates how the ultra-low cost carrier is using the AVIATAR Technical Logbook. Wizz Air image.

More Control

An ETL makes it possible for an airline to exert more control over various aspects of its business.

For example, when its data is ported to a web portal, the ETL provides near real-time visibility of an airline’s fleet status. “In turn, this allows for better planning and fewer unexpected issues, thereby increasing reliability,” Hood said. “These benefits accrue primarily to the airlines, but are ultimately beneficial to their passengers as well.” For instance, “airline passengers will benefit indirectly if technical problems can be solved faster/sooner e.g., through an advanced dispatch process, reducing technical delays,” said Kunz.

“An ETL provides instant visibility of faults on an aircraft, allowing quicker and better troubleshooting, ultimately reducing delay time,” agreed Steeves. “As faults are recorded as a digital record, they tend to be of better quality than those written down manually. This can lead to benefits when looking at reliability trending with respect to specific parts and/or aircraft.”

ETLs also provide enhanced control of access to aircraft technical logs, giving their operators a justifiable sense of confidence in their historical accuracy. This is because “an ETL provides more control around who is allowed to authorize sections of the technical log,” said Hood. “This ensures that pilots do not authorize a section that only a qualified engineer should be allowed to authorize, and vice versa. It also provides better control over third-party authorizations.”

Cameron HoodNVable
Cameron Hood
NVable

Better Compliance

The airline industry has to deal with intense levels of scrutiny. Not only do they have to comply with a wide range of regulations in flying aircraft around the globe, they have to be able to prove this compliance before, during and after the fact.

There is no doubt that a digitally-based technical logging system is the best suited to show such compliance on a reliable and accessible basis. “Because these ETL processes are digital, there can be validations, checks and balances to ensure that all data recording processes are completed correctly and in compliance,” Steeves said. “For airlines, this provides a significant safety benefit as you avoid the risk of dispatching an unserviceable aircraft, for example. Of course, cost is also a big factor in all of the above benefits, in addition to reducing the amount of carbonized pads that have to be procured by the airline!”

Easy to Use

Beyond the advantages noted above, one standout fact about ETLs is that they are easier for pilots and technicians to use than paper-based systems. This is because ETL interfaces are designed to be intuitive and simple to work with. Being digital, they can also have their Help menus right at hand for users, avoiding the frantic ‘looking through the index’ associated with paper-based technical logs.

Rob SaundersULTRAMAIN
Rob Saunders
ULTRAMAIN

“Key ETL/ELB features such as predefined workflows, embedded MEL/CDL (Minimum Equipment List/Configuration Deviation List), predefined report trees and fault menus, graphical reporting and an intuitive UI all contribute to extremely high data integrity and ease of use,” observed Rob Saunders, director of business development with Ultramain Systems. (This company’s ULTRAMAIN ELB comes with an electronic journey log, integrated technical and cabin logs, a dent-and-buckle chart, eDocs and a Refuel Log among its ETL features.) “All of these things we talk about are designed to simplify the life of the user and make the hard stuff easier.”

ULTRAMAIN’s ELB comes with an electronic journey log, integrated technical and cabin logs, a dent and buckle chart, eDocs and a refuel log among its ETL features. All of these things are designed to simplify the life of the user, the company says. ULTRAMAIN image.
ULTRAMAIN’s ELB comes with an electronic journey log, integrated technical and cabin logs, a dent and buckle chart, eDocs and a refuel log among its ETL features. All of these things are designed to simplify the life of the user, the company says. ULTRAMAIN image.

Solid Savings

When it comes to the cost and operational efficiencies associated with ETLs versus paper-based logging systems, “it is easy to see the savings on printing, distribution, collection, data entry, and records storage,” Saunders said. “However, the savings in paper replacement are minor compared to what can be achieved with an ETL that is designed to rationalize the line maintenance operations process. As well, with real-time accurate updates to the user’s management information system, no matter what system is in place, existing back-office processes immediately become more efficient.”

Adoption of ETLs is Slow

With all the benefits that we have enumerated with respect to ETLs in this article, one would expect this technology to be enjoying widespread adoption among airlines and MROs alike. But this isn’t the case. According to Karl Steeves, “adoption is still relatively low, with around 5-10% of operators using ETLs. We generally see the more forward-thinking and process-focused operators adopting these systems first. Often these are low cost carriers and ‘simpler’ single-fleet type operators.”

So why is the aviation industry reluctant to adopt ETLs across the board? “In the early days some vendors had several failed projects,” replied Boyd. “This is often the case with new technology that is being used to solve different issues.”

In recent years, ETLs have been adopted by several airlines including flag carriers, scheduled operators and ACMI capacity providers, he noted. “Conduce customers include the likes of Etihad Airways, Royal Brunei Airlines, Jazeera Airways, Titan Airways, SmartLynx Airlines, Avion Express, Texel Air and other international cargo operators,” said Boyd. Still, “The truth is that, across all ETL vendors, I suspect that the adoption rate is such that still only around 10% of the 30,000 or so commercial airliners operating have an ETL on board today.”

The laptop/embedded ETL options available at the turn of the millennium were limited and had their problems, Saunders added. “Laptops were slow to connect (if at all), while installed EFBs from the OEMs cost tens of thousands of dollars per aircraft, and each change would require Service Bulletin-type recertification,” he said.

Despite the challenges associated with those early ETL days, “leading innovators such as Cathay Pacific achieved groundbreaking achievements in e-enabled operations,” said Saunders. “In 2009 the first Cathay Pacific B777 was operated with STC-installed EFBs in the flight deck and cabin. The cabin device being used was the ULTRAMAIN eCabin log while the ULTRAMAIN eTech log was available on the three flight-deck EFBs.”

The introduction of the iPad a year later made it possible to load flight-related software on lightweight portable devices. These were quickly adopted by flight crews to serve as Electronic Flight Bags (EFBs), replacing the heavy bags of paper manuals they had to carry in the cockpit.

“E-tech logs were expected to follow,” Saunders said. “However, an aircraft maintenance log is not a flight ops document and has never been in a pilot’s leather flight bag. The user demographics are flight crew, cabin crew, and engineering. This fact, along with the slow acceptance of ETLs by regulators and a general underestimation of the complications of online/off-line application capabilities led to few successes over the last 10 years.” Meanwhile, over 1.5m electronically signed sectors later, ULTRAMAIN’s full suite ELB remains available with its aircraft systems integration capabilities.

Change is Coming

In recent years, the aviation industry’s cautious attitude towards ETLs has started to change, albeit slowly. “There are a few well-known maintenance companies that are now emerging with an electronic tech log solution, which is a telling sign that there is a growing demand in the market,” said Clancy. “However, progress takes time, and the aviation industry has been slow to respond to digitalization in the past. Compared with the advent of the EFB a few years ago, we are only now seeing an increased rate of global adoption for the electronic tech log, particularly among the larger scheduled carriers.”

The good news: “Currently we are seeing a major growth of interest of our customers to digitize their flight and maintenance operations,” Even said. “We even see that aviation customers who are purchasing and moving to AMOS today want to go live directly with fully paperless processes; including eSignature. We have ten funding customers who are supporting the final stages of development of our product (released in June 2023). They include low-cost and major airlines, flag carriers, and helicopter operators.”

Ultramain is seeing similar growth in ETL market acceptance. “ULTRAMAIN ELB is deployed and in paperless production use at ten airlines throughout the world with over 100,000 direct users using many different fleet types, both Boeing and Airbus,” said Saunders. “It is being used throughout their network of line stations worldwide by airlines and their third party maintenance providers. Our customers include Cathay Pacific Airways, Japan Airlines, British Airways, Air New Zealand, Airwork, Starlux, Air Hong Kong, Vistara and Scandinavian Airlines.

As these ETL vendors will tell you, the main obstacle blocking widespread deployment of their products is not their capabilities, but the reticence of airlines to take this step.

“There are no doubts about the benefits of an ETL,” said Hood. “The main obstacle is the airline making a strategic decision to implement it. The introduction of an ETL requires effort from the airline and some relatively intense engagement with the local aviation authority. It also inevitably leads to a reassessment of various procedures and realigning those to fit.”

“Conduce believes that there are no real obstacles to the adoption of an ETL,” Boyd agreed. “There are now enough successful implementations that should encourage other operators to look seriously at an ETL project. Obviously, you still need to evaluate the software solution options available and ensure the project is kept simple so that deliverables can be quickly identified and be successful. But Conduce has regularly seen project paybacks for many of its clients being achieved in only one year of operation.”

What’s to Come

Looking forward, airlines and maintenance operators can expect even more capabilities from the ETLs of tomorrow.

“We expect that, in the future, the tech log solutions will offer even more automation, connecting data from various sources and automatically giving recommendations or drawing conclusions based on them,” said Kunz. “The connection of different data points within the logbook will further enable entities to gain business intelligence, make users’ lives easier and enable them to take on new tasks using the logbook.”

“There will be more and deeper system integrations with increasing interchangeable access across multiple platforms such as Windows, iOS, and Android,” Hood predicted. “This will drive additional functionality that will be helpful on the line. Analysis of the stream of data collected will become more automated and intelligent, potentially integrating aspects of machine learning or artificial intelligence. And the onboarding process will become smoother, because our ultimate aim is to allow airlines to ‘self-serve’ the entire ETL process.”

ULTRAMAIN’s ELB allows flight crews to record and transmit write-ups in real time as defects occur. ULTRAMAIN image.
ULTRAMAIN’s ELB allows flight crews to record and transmit write-ups in real time as defects occur. ULTRAMAIN image.

“There are many developments in Aviation IT such as Blockchain, AI (Artificial Intelligence) and Predictive Analytics, all of which we are interested in,” concludes Clancy. “However, for small to medium operators, these concepts may still be a while down the road. So, I believe the future of ETL technology lies in the flexibility of the software and for digital aviation vendors like ourselves to provide a more informative and accessible landscape for the operators we cater for.”

APU repair and overhaul

APU repair and overhaul

The auxiliary power unit (APU) is a very strategic aircraft system requiring dedicated maintenance considerations. In this feature, we have reached out to industry experts to assess the requirements of aircraft operators with regard to APU repair and overhaul, the peculiarities of this type of maintenance, and the application of preventive and predictive maintenance principles.

Operators’ requirements

The airline operators are required to have an approved APU maintenance program that is generally consistent with the original equipment manufacturer’s (OEM) recommendations, and they have to perform all required line maintenance, preventive maintenance, routine periodic inspections, and replacement of life-limited components, affirms Bob Dorran, director of APU programs at StandardAero’s Maryville, Tenn., MRO facility. “They typically ask for APU repairs for unscheduled failures or performance deterioration, or scheduled events for replacement of life-limited components. They also typically ask for repair of APU line replacement units (LRU) that have failed and require repair separate from the APU,” he says.

With very few exceptions, APUs are operated on condition instead of following a maintenance schedule, observes Rodrigo Nardelli, vice president of global sales at TurbineAero Engines Technics. “This means operators will run the APU until it presents some level of failure. The value from the maintenance organization is to accurately review APU incoming condition and get the customer a quote that minimizes the maintenance cost, this is why we do what we call SMaRT (Strategic Maintenance and Repair Techniques) work scoping,” he explains. “Before we disassemble an APU, we put it on the test cell and try to identify the root cause of the failure, instead of getting APUs in production and immediately disassembling all sections of the APU.”

The majority of APUs manufactured and serviced by Pratt & Whitney Canada (P&WC) are for commercial aircraft, such as the APS3200 for the Airbus A320 aircraft family, the all-electric APS5000 for the Boeing 787 Dreamliner, the PW980A for the Airbus A380, or the APS2600E for the Embraer E170/190/195 regional jets, affirms Mathieu Asselin, director of APU global sales at P&WC. “For these customers, obviously, the dispatch availability of their aircraft is critical, and that availability is tied directly to the reliability and to the proper maintenance of the APU. So, when customers turn to us for the maintenance of their APUs they do so with a mindset of ‘keep my business running smoothly’,” he says.

P&WC is committed to ensure the maintenance of an aircraft’s APUs is as much as possible done when the aircraft is scheduled for regular airframe maintenance. “We focus on two goals: ensuring that replacement parts (either new or refurbished) are routinely installed to ensure the APUs continue to perform and operate on demand, and making every effort to keep costs down for our customers,” Asselin points out. “We work to provide our customers with a fully planned maintenance environment for their APUs, and we strive to minimize or eliminate maintenance issues that could affect their operations.”

Peculiarities of APU repair and overhaul

APUs are generally a minimum equipment list (MEL) item so the aircraft can continue to operate for a period of time with the APU inoperative where generally other systems cannot, observes Dorran. “To continue operating the aircraft after the MEL expiration period, the APU has to be repaired or be replaced with a serviceable one that many times can be accomplished by replacing a failed LRU without having to remove the APU. This generally requires the operator to stock suitable spares or have a reliable source,” he says.

StandardAero image
StandardAero image

The big difference between an APU and a propulsion engine is measuring the electrical performance as well as bleed air from the load compressor. Other than that, the APU is a gas turbine engine and has similar maintenance, according to Nardelli. “One thing to consider is that the main engine maintenance is scheduled, so there is a lot of planning that goes into it, which allows for preparation and scheduling maintenance for other systems at the same time,” he says. “With the APU coming off the aircraft at unpredictable intervals, the MRO needs to be more flexible in terms of scheduling, inventory levels to support unexpected demand. Also, since this is unscheduled for the majority of the operators, sometimes the airline does not have a spare unit available to put on the aeroplane while the APU is on the shop. In that case, we can provide a lease unit for the airline to install while we perform the overhaul on their equipment.”

P&WC offers various pay-per-hour maintenance plans for their APUs. “The programs provide stable, simplified APU management and financial planning tools that can guarantee operating costs and can be tailored to suit individual requirements. For example, the customer tracks the number of hours and the number of cycles the APU has operated every month, so they then pay a set hourly fee for the maintenance of the APU, and we assume the maintenance costs,” says Asselin.

P&WC also offers specialized maintenance programs under its P&WCSMART maintenance solutions. “These are high value solutions and cost guarantees that eliminate price variables and uncertainty, for some of our more popular APU models. These programs help customers extend the life of an aircraft by replacing APU fleets on a cost-effective basis or extending the life of the APU itself through replacement of key parts, again on a cost-effective basis,” affirms Asselin.

Preventive and predictive maintenance

With regard to APU repair and overhaul, preventive maintenance is applied by following the OEM’s recommendations concerning periodic inspections, checks and performance monitoring, according to Dorran. “Conversely, predictive maintenance is applied by following OEM soft time recommended replacement of components before failure to prevent the failure from causing additional damage which can greatly increase the repair cost of the APU. This is predicted by historically known failure modes and known operating times of how long the components can generally operate until failure,” he says.

The application of preventive maintenance by continuously monitoring and trending APU parameters is typical on newer generation aircraft, as some older aircraft do not record and report many APU performance metrics, observes Nardelli. “The on-wing trend monitoring provides an opportunity for early detection of potential trouble. These can be addressed right away by simpler maintenance or with a removal prior to failure, which leads to faster and cheaper maintenance for operators,” he says. “The benefits would also carry over into scheduled maintenance. In addition, executed preventive maintenance should keep the cost down on scheduled shop visits.”

According to Asselin, there are two aspects of predictive maintenance to point out. “One is predicting how the engine will perform throughout its lifecycle and the maintenance work scope that must be undertaken to promote reliable performance. The second is predicting how much the maintenance of the APU will cost over its lifetime and thus providing the ability to effectively budget for it,” he says.

Both elements of ‘predictability’ are extremely important to commercial airline customers, affirms Asselin. “To serve the first, we have a DP&HM (diagnostic, prognostic, and health management) product for some of our newer models of APUs. In particular, the program allows the customers to track the performance of their APU throughout its lifecycle; they can use the DP&HM data to plan their shop visits and thus avoid undesirable operational impacts such as downtimes or flight delays/cancellations,” he says.

The second element, dealing with lifecycle costs, is provided by P&WC’s pay-per-hour program, with which the customer’s maintenance costs are guaranteed, affirms Asselin. “In a ‘no-surprises’ APU maintenance environment, the airline has the peace of mind knowing that its cash flow will not be diminished by unexpected maintenance costs and that assurance is of considerable value in a commercial setting,” he concludes.

PW APS5000Pratt & Whitney image
PW APS5000
Pratt & Whitney image