Quick Q and A with Mike Lee, FlightSafety Director of Maintenance Training Business Development

Q. FlightSafety does maintenance training for all segments of the industry, business jet, commercial and military. Give our readers a brief overview of the maintenance training FlightSafety does with each segment.

A. We provide comprehensive, type-specific and generic training for all of these sectors. As the factory-authorized trainer for the majority of aircraft manufacturers, our training incorporates latest best practices and is informed by reports of real issues encountered in the field, and the proper diagnosis and resolution of those issues. We offer initial and update training for a very broad range of both business and commercial fixed-wing aircraft and helicopters, as well as a full array of troubleshooting and enrichment courses. For the military, we deliver direct training as well as training support to meet a wide spectrum of missions at dozens of bases in the United States and abroad. Our training strikes an optimum balance between classroom learning – often based on simulation models drawn from our full flight simulation software – and hands-on, practical training using mock-ups and actual aircraft. This approach allows technicians to immediately put theoretical knowledge to the test, aiding in both comprehension and retention. A recent example of how our training continues to expand to meet industry needs includes our collaborative agreement with Pratt & Whitney Canada to provide training on the full range of P&WC turboprop, turboshaft and turbofan engines, focusing on engine interface training to specifically address customer requirements. For a number of years we have offered advanced Total Technical Training to operators of Gulfstream aircraft to leverage our close working relationship with this manufacturer and deliver a more in-depth training experience. In recent years we have added MXAdvantage training for operators of Cessna aircraft, and MXPro training for operators of Hawker Beechcraft aircraft, similarly leveraging our excellent, day-to-day relationships with those manufacturers. Recent military training initiatives include initial and update Blackhawk helicopter (S-70/UH60) training for 12 state National Guard units; training in composite blade repair for National Guard units; King Air 200 training for the federal Defense Intelligence Agency; training for the Gulfstream GIV for the U.S. Coast Guard; and training for the Gulfstream GV for the U.S. Navy/U.S. Marine Corps.

Q. How customizable are FlightSafety’s maintenance training services?

A. Achieving the highest levels of proficiency requires the development and delivery of training programs and packages tailored to each customer’s individual needs. We routinely adapt training to accommodate specific scenarios and ensure that instruction remains directly relevant to the customer. To illustrate the potential scope of this flexibility, our maintenance training model has been customized for training outside the aviation sector to provide instruction in the automotive, trucking and railroad industries.

Q. What kind of e-learning do you have for maintenance training?

A. We have created a scenario-based eLearning training model that incorporates a number of advanced features designed to ensure the convenience of anytime, anywhere online delivery without compromising effective instruction.

• Fully web-based using standard technologies – no plug-ins required beyond Adobe Flash.

• Vector graphics enhance on-screen fidelity and reduce load times.

• Instruction employs standard FlightSafety graphical user interface.

• Courses are easy to navigate, with features such as menu, resources, glossary and notes, as well as full-course search.

• Dual audio narration and narrative text allow learners to use either or both for maximum convenience and comprehension.

• Interactive features involve learners in every phase of instruction.

• Scenario-based validation exercises allow learners to demonstrate new knowledge and abilities.

• We have recently added Pratt & Whitney Canada Level 1 engine courses to our eLearning catalog.

Q. How are your professional development courses in repair-station training, OSHA/EPA and aviation interpersonal maintenance management that emphasize leadership and human factors in aviation maintenance going? Are these still provided by Global Jet Services?

A. Yes, we have maintained our close ties with Global Jet Services through a shared resource agreement that is part of a full range of interpersonal maintenance management training. This training has been very well received and we continue to expand this increasingly important category. Courses include a variety of soft skills subjects as well as specific eLearning maintenance programs. These courses are offered at different locations throughout the year and are part of our exclusive Master Technician – Management Endorsement career path.

Q. FlightSafety is celebrating its 60th anniversary this year. To what do you attribute its tremendous success over the years?

A. First and foremost, customers rely on our uncompromising focus on safety and the assurance that they will receive accurate, up-to-date training designed with their specific needs in mind. Our training includes long-range considerations of technology and customer requirements, incorporating features that take into account future training for systems and aircraft upgrades. The intent of this strategic training design is multifaceted.

• Incorporates “best in class” designs based on proven industry successes.

• Provides the best return on the investment of customer resources.

• Includes value-added features that create exceptional customer confidence.

• Meets or exceeds the most stringent Civil Aviation Administration training requirements.

• Supports both domestic and international maintenance technician certification requirements.

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